Pleasently Surprised
I have been using EaseFab for the past couple months to make backups of my Blu-Ray collection and store them on my NAS. I encountered a few issues along the way and wasn't expecting much in the way of support because the software wasn't terribly expensive. I opened the support ticket, they asked me to try to backup a disc again and send them the logs from the job as they requested. Instead of getting something blaming the problem on my computer or the disc, they responded with a "Thanks for the logs, we found a bug. Here's a link to the updated software. Please update and try again and let us know what happens" The update they provided resolved the issue. I know have all of our blu-ray's backed up and can stream them directly on any TV in the house w/o ever having to open a case or worry about the kids scratching one of the movies trying to put it in the blu-ray player.