Beware of Audrey in customer service!
Absolutely horrible shopping experience. Audrey in the call center was rude, misleading, unprofessional and impossible to talk to. I am a repeat customer and called earlier this summer to order another mirror. I spoke to Eudilor, who was fantastic - she rewarded my continuous loyalty by providing a 30% discount on the new mirror. I placed the order with the 30% discount (credit card charged and invoice showing 30% discount). I soon realized that the dimensions of the mirror I had paid for were too big, so I called and spoke to Eudilor again, asking her to change my order with a smaller mirror, to which she agreed again via email to keep the 30% discount. Unfortunately the mirror was out of stock, but she promised in writing that once it is in stock, she will apply the 30% to the order, and refund the difference from the bigger mirror that was paid for. Fast forward a few weeks, the estimated back in stock date gets pushed out for 2 more weeks, so I kindly ask Eudilor to refund my credit card for the initial order amount (for the bigger mirror), and once the smaller mirror gets back in stock, I will call IB Mirror to place the order. Finally after that delay, a few weeks later, mirror gets back i n stock. I call customer service to place the order, but Eudilor was sick and I spoke to Audrey instead. I explained my past conversation with Eudilor, showed her all emails exchanged, and she blatantly refused to apply the 30%. She started treating me like I was some sort of a criminal, asking endless questions about my who my contractor is, if I work with an interior designer, how many mirrors did my contractor / designer ordered from IB Mirror in the last year (as if I could've asked them such an intrusive question!), how did I get the 30% discount (although it was all in an email), etc, etc. I initially thought she was doing all this to help me, but instead she revoked the discount, saying "she owed us nothing since my credit card with the initial 30% off was refunded" (at my request though, since IB Mirror kept pushing back the restocking date) and if I don't like it, I should look on Wayfair or somewhere else. I was shocked by Audrey's unprofessional and rude attitude, and so was my husband who also talked to her. After an endless back and forth and hours spent on the phone, we cut the mental damage and placed the order without the 30% discount, but will be sure to never shop with IB Mirror again, since they are misleading and treating customers in such a way.