Worst Move
They arrived late on the date requested, but they had called in and indicated that they were stuck in traffic and would be late, so that was OK. When the truck arrived it carried two men who spoke mainly Russian and wrote the inventory in Russian. They packed the few boxes as requested and loaded everything onto the truck, mainly pre-packed boxes filled with books. When I asked for a copy of the inventory before they left, they said no, one would be mailed to me, but it wasn't. I had arranged for storage until I arrived in Salt Lake City after Christmas when I would be out there, but I got a call on the day before Christmas Eve saying they would deliver the next day. I refused, saying I was only half-way there and couldn't be there. They said they would put it in storage and I requested that it be delived on the 29th December when I would be in Utah. The 30th came and went with no delivery. When I called in asking for delivery I was told that whenever a truck reached Salt Lake that could be diverted, it would make my delivery. Calling every every other day achieved nothing, so finally at the end of January I contacted FMCSA, the Federal agency that licenses moving companies, and the man I talked to called them. He called me saying that my goods would be delivered the following day. Sure enough, I got a call that afternoon and the load was delivered the next day on February 2nd-- or at least most of it. The end result was that three items were damaged, 14 boxes weere missing, and they had re-written the inventory in English with a different order. So on 14 March 2024 I sent a letter (registed, return receipt requested) to request the appropriate form to claim a loss on my move. This was after a series of phone calls had elicited no response. Still no response. On 23rd May I sent another letter (registed, return receipt requested) stating the loss since I had not received the form. I received both postcards back in the mail, but had no response from the company. The man from FMCSA recommends I go to small claims court to see what I can recover.