Controller doesn't hold a charge - Now fixed
Final Update: I finally received my replacement Potensic drone controller, and very happy to report the new controller is working fine. It holds a charge, and I was able to successfully pair my drone to my phone potensic app, so very excited about getting familiar with how to use and navigate the drone. I increased my rating from 2 to 3, and then from 3 to 4 due to the fact that although slow Potensic support did indeed address my faulty controller, and I am very satisfied with the support. I would have rated them a 5 as the drone is nicely built but would like to see better quality control to avoid frustration of receiving a faulty controller. The important take away is Potensic supported their product and made me whole and this is what customers expect, so I will indeed be purchasing a few more of these for my family for Christmas. Now can't wait to use the drone and take some video's and pictures. Thank You Potensic support for making me whole and fixing my problem! Updating my post regarding Potensic support. Didn't realize the support center was closed or on skeleton crew for a week due to company event, so had some delays in my correspondence. Now that they are back getting momentum on my problem, they are sending me a replacement controller, as the one I have does not hold a charge. As a result I am changing my rating from a 2 to a 3, and will elevate again once I receive the replacement controller and it works. A true test of a company's commitment to excellence isn't in their brand, or how many products they sell, its how they treat their customers when things are not right, and thus far, although delayed, I feel like my issue will be resolved, as I am greatly looking forward to using my drone. If the drone works well, will definitely be purchasing 2 more for my family for Christmas based on this experience. Commenting on the Potensic support response. First thanks for acknowledging the post. I have responded back to the potensic support via email with additional information including a video of the controller not holding a charge and not being able to power up, but have not heard back from support since then. Would like to be able to use the drone, so hoping this gets resolved soon. Thank You! The drone arrived and the controller does not hold a charge. I submitted a support request to the Potensic team on Sunday 9/29 just heard back this morning. I've tried several different chargers, different cables, all with the same results. I see the 1st two dots light up like it charging, but the controller never powers up even after charging all night. So haven't been able to use the drone since it arrived.