inconsistent service experience
The booking process was superb and thus we expected the same once we arrived.However, no coordination between head office and independent tour agencies hired .Guides not properly briefed - our guide had poor historical knowledge and did not give an outline of each days program and just herded us along .Skipped stuff like drive through Tiananmen square as it was inconvenient traffic wise! she seemed to be controlled by the driver who did not wish to stop along the way so we could have lunch as he wanted to take us directly back to the hotel.We had to request you to intervene. Not a good experience at all and all three of us felt "cheated" as we have paid and the services were not delivered.