Doesn’t abide by their own policies
The clothing took longer than anticipated to arrive… I purchased them for an event. I had the dresses my hands for 3 days prior to sending them back. I checked the returns portal repeatedly, however the package stated it never arrived hadn’t arrived back at their facility. I couldn’t wait any longer and purchased a dress from a different company for the event. Two days prior to the event, though, I checked the Fed Ex tracking site: it had been delivered 6 days earlier! No communication from BB and nothing noted in the returns portal. I emailed them asking about the return and they stated it takes 5-10 business days to inspect and process returns. Well, it has already been 5, but I waited. The 10th day came and went. I emailed them back asking for a full refund despite the store credit for breaching their own policies. They answered back with the excuse that they had to process it manually and that the store credit policy held firm. There was no accountability in their actions.