Totally dissappointed
This is the letter I wrote to their customer service after 3 weeks and 13 emails of badgering them about our returned dress only to have them withhold $20 for processing and restocking: Hi XXXX, Thank you for processing the refund. However, we would like to formally dispute the deducted shipping, handling, and restocking fees. We have already paid to ship the product back at our own expense, so applying additional fees on top of that is unreasonable under the circumstances. Furthermore, we strongly suggest that any restocking fee be fully waived due to the unusually slow and lackluster return process we experienced. To resolve this return, we had to contact your company 13 separate times before receiving closure. The amount of time, follow up, and effort required far exceeded what would be considered a reasonable customer experience. Given these circumstances, we believe it is appropriate that the deducted fees be refunded in full. We appreciate your prompt attention to this matter and look forward to your response. Best regards,