Outstanding Customer Service
I purchased the HyperPro and realized that I wanted to downsize to a more minimal setup in my home gym. When I ordered the HyperPro, the shipping time surprised me—it came way faster than expected! The packaging was done very well: I especially loved the foam bricks for padding being wrapped in plastic as that helped immensely with reducing the foam spreading everywhere. The packaging itself was immaculate, although I think it was a bit unnecessarily complex. I think the packaging could be simplified a bit. The build quality also seemed excellent! When I had decided to return it, I contacted the customer support, and they were very quick to respond and were helpful and just overall outstanding! We had a good lot of back and forths to organize the return situation, but we eventually figured it out. Their communication was excellent and clear. In the end, they were promptly able to initiate a refund. I would potentially buy some of FreakAthlete's other products again all because their customer service, shipping, packaging, and build quality are excellent, but especially because their customer support was outstanding! I do want to reiterate that the packaging could definitely be improved and simplified for better protection during shipping and the ease of unpacking or repacking for returning it.