So so
“As a merchant, I have plenty of options for payment solutions. I switched to HitPay during the COVID period because I didn’t want to be tied down with an annual subscription, despite their higher fees. The payment process has generally been smooth, with timely transactions. However, the after-sales service needs improvement. As a small business, I feel like my concerns aren’t given much attention. I’ve encountered some issues and found their support unfriendly, and there seems to be a fee for assistance, which wasn’t clear when I signed up. Additionally, I requested door decals to promote their services after relocating, but was disappointed to learn I needed to collect them in person during their office hours, which isn’t convenient. Occasionally, their system requires an update while I’m processing a payment in front of a customer, causing delays. Overall, I’m giving 3 stars because the payments are reliable and smooth, but improvements in customer service and system efficiency would make a big difference.” After almost a year finally replied to me and still no actual solution but instead was told to email them directly. I have moved on to AXS and HitPay is siting inside my drawer now. :(