DO NOT BUY SAMSUNG PRDODICTS
Do not use Samsung Parts website products. They have terrible customer service and the agents don’t care about the customers. They lie and change the excuses on why my part did not get shipped. A Customer Service Manager lied to me my part was supposed to ship overnight they dropped the ball and without saying anything with a new ship date 6 days out. I ask about sending me another part and I would send back the first one back, without checking he said that was the last one. So I went to the ordering page and low and behold they have at least one more left. I didn’t order the part overnight again in case they give me some excuse why I couldn’t be able to return the first. I already paid at least $60 over other company price to get genuine Samsung parts with overnight shipping. Don’t believe their lies, They sucker you in to thinking everything going to be correct part and good shipping choices, but once they get your money they change things around and leave you stuck buying their parts because canceling and buying another place would put the receive date out even more. They did not contact me as soon as the problem with shipping occurred leaving me no choice but to buy their part. Buyers beware this company does not care about you once they have your money. I have in the past thought Samsung was a great brand I even own a Samsung washer, dryer and tv. But I will now tell everyone and review every website that will listen what my experience with their parts department. I learned about the problem after check shipping status. I did not receive any updates or change notice until I contacted them then amazingly I get 3 emails updating me but does not give any options of getting the part sooner…. Buy elsewhere. Also the reviews on their website looked hand picked the reviews have all 4&5 stars and you have no way of to submitting a review to this site another suspect policy and company. Tell everyone you know to stay away from Samsung products