Be more transparent
They need to make it more clear on their website that it takes a few days to process the order before it ships. I had to order another dress from a different site because this one would not get to me in time. They also advertise free returns and make you pay to get free returns and insurance on the package, but they do not offer refunds, only store credit. They need to be clear that they only offer refunds in store credit. It was not until after I ordered and tried to return that I realized I could nto actually get money back, and since I did not get the dress in time I could not buy another for the event with store credit.