HORRIBLE HORRIBLE EXPERIENCE!!
I am STILL waiting on my return to process. I have emailed and still not heard back anything. I ordered at the beginning of October hoping To find a suitable dress for my wedding that's at the end of October. The wedding is next week and I cannot get anybody to respond or to process my return so I can find something else from this company. I always used to tell people about what a wonderful company this was but after this it's leaving a very sour taste in my mouth. I ordered over $600 worth of dresses and had to send half of them back- which is a totally different a story. I was shocked to find that I couldn't get my money refunded, But decided to go with it anyway and try to pick up out a different dress for the wedding. But now I can't order the dress because my credit has been hung up for almost 10 days and no one will reach out to me or respond to my emails. They also automatically deducted $10 to $20 from each dress that I sent back before. They've even looked at them. For instance, I purchased a dress for $105-110 and when I went to send it back they quoted me only paying about $80 to $90 for it. Horrible management of the customer service and returns! No ability to call or get ahold of someone in the phone. I used rant and rave and recommend Baltic born to so many people, it will definitely come with a warning label now.