Arrogance and Apathy: Disturbing Display of Disregard
On October 20, 2024, at 1:50 pm, my 79-year-old mother and I visited Simba HQ Orchard to transfer the ownership of a mobile number that had been registered under my late father's name for 30 years. Despite being informed that we only needed to bring my father's death certificate and my mother's IC, the Simba agent requested additional documents, including my father's IC and their marriage certificate, which is unacceptable. I am appalled and disappointed by the subpar service provided by Simba, particularly the manager, HILMI, who demonstrated arrogance, lack of compassion, and unhelpfulness. His insistence on a 60-year-old marriage certificate that is no longer available was unreasonable and insensitive, especially considering my mother's advanced age. He failed to show empathy or offer alternative solutions, making the experience even more distressing. This encounter falls short of acceptable customer service standards, and I demand a higher level of respect, understanding, and flexibility from Simba representatives, especially when dealing with senior citizens. I expect a prompt response and resolution to this matter.