#332647
#332647 worst experience ever - do not buy their "complete" kits! if you are thinking about spending your hard-earned money on spider farmer, run away. i ordered a "complete grow kit" for 750€ on august 7th, and as of august 22nd, my experience has been an absolute logistical nightmare. here is exactly what you can expect if you buy from them: Selling Items Not in Stock: I bought a complete setup, only to find out later that the main component (the lamp) was out of stock. They happily took my money but didn't even bother to warn me before or immediately after my purchase. Fragmented & Lost Shipments: They split the order into 5 different packages. I received the tent and two small fans, making the rest of the missing gear entirely useless. Fake Delivery Excuses: My Trim Tray is currently being returned to sender due to an alleged "address error" by their carrier. How is my address wrong when I received the tent at the EXACT SAME address a week earlier? Packages Stuck in Limbo: My carbon filter has been physically stuck at a sorting center since August 14th with absolutely no movement. Useless Customer Service: Instead of fixing their carrier's (DHL/Bpost) incompetence and reshipping immediately, the support team just gives automated replies telling me to "wait 10 more working days." I have 750€ tied up in useless metal poles and small fans. Furthermore, I bought expensive nutrients and soil from other shops to be ready, which are now just sitting there because I have no light and no extraction. Spider Farmer will just send you random pieces of your order, blame the carrier for the rest, and leave you in the dark. I am now forced to initiate a chargeback Update: I am already in contact with your support team for Order #332647. They promised to reship the missing fan today and provide a tracking number within 12 hours, and promised a solution for the missing lamp by Wednesday. I will update this review ONLY when I have physically received all the missing components