Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.
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Is Spider Farmer legit?
Spider Farmer (www.spider-farmer.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 33% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that orders arrive quickly and safely, packed securely for a smooth delivery process. Buyers truly appreciate the reliable equipment and find the assistance team to be exceptionally responsive, professional, and quick to resolve problems.
Conversely, a small portion of people felt dissatisfied with product durability, noting issues with faulty hardware, broken parts, and missing components. Consumers also described frustrating experiences concerning delayed shipments, lack of tracking updates, and unhelpful communication when attempting product returns. Reviewers mentioned that getting support during these disputes was difficult, leaving them disappointed with the overall resolution process.
Auto-generated from all reviews of this business. For reference only.
Bought 6” line blower it came with ggs controller couple weeks later I bought 2 clip fans plugged them into the ggs and a couple days later the ggs didn’t detect them or control them sp asked for pics then videos of issue evn after videos they want more videos of same problem I was told to give them 2 business days and urs been a week now with no results except asking for more pics or videos they had me plug the clip fans back into the ggs and not only did they not work they also made the blower fan not work in auto no more not to mention the 1st time I sent them videos the next day the ggs didn’t turn lights in so now it made my plants flower now. After sales never replied back but someone did with a 10$ discount to buy more of their junk when they haven’t even dealt with the junk they sold me already they asked me to verify email as if they don’t have my email on file it’s one excuse after another with this place they can sell u something real quick but if it’s broken don’t think about getting it replaced or fixed even if u tell them what’s the problem is they still don’t remedy the situation now they want serial number on fans and my email not sure how they been sending me emails if they don’t have it this company is a joke on their warranty program
Reply from Spider Farmer2026-08-26
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
I've been using Spider Farmer grow equipment for a couple of years now, and I wanted to share my experience – both the good and the bumps along the way.
I started with the SF 4-in-1 Sensor Pro, but noticed the temperature reading was a few degrees too high due to the black housing absorbing heat. I reached out to customer support, and they didn't hesitate – they replaced it with the upgraded 5-in-1 Sensor Pro. Unfortunately, that replacement had a CO2 sensor fault, but after some troubleshooting, they promptly arranged another replacement without any hassle.
I've also had issues with the older 6" clip-on fans where the oscillation mechanism failed. Again, Spider Farmer customer service stepped up, replaced them quickly after a few emails, and had the replacements shipped within a week.
What I appreciate most:
· Customer service – responsive, fair, and genuinely committed to resolving issues. No endless back-and-forth, no runaround.
· Warranty support – replacements are approved and shipped fast, usually within a week, with tracking provided.
· Packaging and shipping – whether it's a new purchase or a warranty replacement, everything arrives well-packed and on time.
The products themselves:
Are they commercial-grade? Probably not. But for home cultivators, they're well above average – reliable, perform well, and the ecosystem works seamlessly together. I'm running the full setup: SF SE7000 LED, 6" inline extraction fan with carbon filter, and 4 clip-on fans connected to the SF GGS Controller. Everything integrates well, and the Spider Farmer App works really well with all devices running on automation. They all work seamlessly, and the app is very easy to navigate and set up. They also have all the equipment you'll need to expand the Spider Farmer Ecosystem – dehumidifier, humidifier, and soon-to-be-released infrared air conditioner (which is already showing in the SF app). Everything integrates over WiFi through the SF GGS Controller, and you can control your environment from anywhere with an internet connection.
If you're starting out or looking to upgrade, I'd highly recommend the Spider Farmer Ecosystem. Yes, you might hit a hiccup here and there – but the after-sales support is exceptional, and this is the level of support that other vendors should take as an example.
Verdict: Solid products, even better customer support. Highly recommended.
Reply from Spider Farmer2026-08-26
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
#332647
worst experience ever - do not buy their "complete" kits!
if you are thinking about spending your hard-earned money on spider farmer, run away. i ordered a "complete grow kit" for 750€ on august 7th, and as of august 22nd, my experience has been an absolute logistical nightmare.
here is exactly what you can expect if you buy from them:
Selling Items Not in Stock: I bought a complete setup, only to find out later that the main component (the lamp) was out of stock. They happily took my money but didn't even bother to warn me before or immediately after my purchase.
Fragmented & Lost Shipments: They split the order into 5 different packages. I received the tent and two small fans, making the rest of the missing gear entirely useless.
Fake Delivery Excuses: My Trim Tray is currently being returned to sender due to an alleged "address error" by their carrier. How is my address wrong when I received the tent at the EXACT SAME address a week earlier?
Packages Stuck in Limbo: My carbon filter has been physically stuck at a sorting center since August 14th with absolutely no movement.
Useless Customer Service: Instead of fixing their carrier's (DHL/Bpost) incompetence and reshipping immediately, the support team just gives automated replies telling me to "wait 10 more working days."
I have 750€ tied up in useless metal poles and small fans. Furthermore, I bought expensive nutrients and soil from other shops to be ready, which are now just sitting there because I have no light and no extraction.
Spider Farmer will just send you random pieces of your order, blame the carrier for the rest, and leave you in the dark. I am now forced to initiate a chargeback
Update: I am already in contact with your support team for Order #332647. They promised to reship the missing fan today and provide a tracking number within 12 hours, and promised a solution for the missing lamp by Wednesday. I will update this review ONLY when I have physically received all the missing components
Reply from Spider Farmer2026-08-24
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
Great products, but the customer support is truly exceptional!
I recently ordered equipment from Spider Farmer, and I am thoroughly impressed not only by the high quality of the gear itself, but above all by the outstanding work of their customer support team.
Whenever I had a question or needed assistance, their support representatives acted with incredible professionalism, speed, and genuine care. They went above and beyond to ensure everything was handled smoothly. It is rare to find such dedicated and customer-focused service these days.
Huge thanks to the team for their amazing work! Highly recommended!
Reply from Spider Farmer2026-08-24
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Good customer service, never had a issue. You just have to make a video to proof the item got faulty and they send the replacement almost immediately.
Reply from Spider Farmer2026-08-19
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Worst customer service I order 2 products from spider farmer.. I got one order number and only received one package I trying to get a hold of customer service none of the numbers provided work.. worst service I ever received at least vivosun has people you can actually talk too... I would not recommend Spider farmer worst service i ever had buying grow tent products
Reply from Spider Farmer2026-08-13
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
Bought a complete kit from SF and im very pleased with the quality. I had some delivering issues wich was quickly sortet out because support was very fast to reply and guide me.
I will absolutely recommend ths brand.
Reply from Spider Farmer2026-08-13
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I ordered the G3000 LED grow light, 90×90×180cm grow tent and 4-inch ventilation filter kit (Model: SF-FILTERKITS4-CP-2602)
Super fast delivery - 2 and a half working days.
All parts seem to be sturdy and of good quality. For the money I paid, I am extremely pleased with the products.
Customer service is very fast and helpful as I had a question which was answered within 1 working day.
Would definitely recommend Spider Farmer.
Reply from Spider Farmer2026-08-12
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I bought a growing set from them and the clip fan started making strange noises, I forwarded a video of it and they replied really fast saying that it will be replaced on their cost. So far I love their products
.
Reply from Spider Farmer2026-08-07
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Horrible business practices. Do not buy from spider farmer. They just do not give 2 cents about the customers who purchase their products.
Reply from Spider Farmer2026-07-22
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
Highly recommended! Very helpful service, courteous staff, and an incredibly fast solution to the problem!
Reply from Spider Farmer2026-07-22
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Customer since few years and what should i say? Im really happy with my stuff from Spider Farmer. Still yet no problem and there is a very good After Sales Service too. My old Inline Fan got a technical issue and after asking If they have some repairparts, they send me a new one! Thats Service! And respond is fast,too! Thx lychee!thx Spider Farmer!
Reply from Spider Farmer2026-07-13
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
After experiencing Delivery issues with the responsible carrier (DHL), I contacted Spider Farmer-Support and received prompt, excellent Assistance !!
Many thanks again to Spider Farmer-Support.
Reply from Spider Farmer2026-07-10
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Very satisfied with the experience of buying directly from Spiderfarmer. I live outside the EU, and customer service contacted me ahead of processing the order just to make sure I was aware of the import tax and customs fee (which I was, but this is still very good service for new customers!). The shipment arrived in a very timely manner and the import taxes totalled way lower than I budgeted for initially.
All in all I saved around 45% by buying directly from SF and look forward to purchasing there again.
Reply from Spider Farmer2026-07-07
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I’m really satisfied with the customer service. The support team was super friendly, helpful, and took care of my issue quickly. The missing part for my dehumidifier was sent right away and arrived shortly after. Many thanks for the great service – this is exactly what customer support should be like. Highly recommended!
Reply from Spider Farmer2026-07-06
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I've ordered loads from them now, every time it arrives quickly and well packaged. I always make use of their sales and discount codes. Always a 5star review from me. Customer service is very helpful just for information purposes. And helping me get old equipment working with newer.
Reply from Spider Farmer2026-07-03
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
First time customer and completely satisfied with Spider Farmer products and excellent customer service. Demi was a great help throughout the process and ensured I was taken care of throughout the experience. Thanks Demi and Spider Farmer for going above and beyond.
Reply from Spider Farmer2026-07-03
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Spider Farmer’s shipping policy states “Remote / Island” addresses may incur additional shipping charges after the order is placed.
I live in a rural area and I got an email after placing my order asking to pay an additional fee for my order due to my “remote” location. While it may sound like a technicality, rural and remote are two very different definitions and it is not unreasonable for me to have believed I was not going to have to pay extra shipping charges when I placed my order.
It is also not unreasonable to expect a company as large and as global as Spider Farmer to be capable of providing accurate postcode based shipping costs at the time of checkout. It’s just lazy and poor customer service.
To top it off, customer service is slow, meaning if you live rural/remote, add 2-3 business days to the fulfilment time while customer service takes ages to get back to you.
Reply from Spider Farmer2026-07-01
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
Not perfect equipment yet, but worth the price. They are constantly improving and listening to users. At least two updates after requests with implemented features within two months. The warranty service is great. After a week, the new part is at home. Change it again. To be able to set the VPD, just reverse the code and add Smart VPD mode in the options. Maybe a small magnetic camera would be useful in the offer and an app for Smart TV, etc. Regards.
Reply from Spider Farmer2026-06-26
Dear Customer,
We are delighted to know you were satisfied with our service! Thank you for taking the time to leave your feedback.
We have also forwarded your suggestions to the product team, and they will be a key consideration for future user feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Perfect customer service with warranty on two of my clip on fans
Reply from Spider Farmer2026-06-26
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
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