Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.
Written by the business, not verified by us.Spider Farmer (www.spider-farmer.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 33% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that orders arrive quickly and safely, packed securely for a smooth delivery process. Buyers truly appreciate the reliable equipment and find the assistance team to be exceptionally responsive, professional, and quick to resolve problems. Conversely, a small portion of people felt dissatisfied with product durability, noting issues with faulty hardware, broken parts, and missing components. Consumers also described frustrating experiences concerning delayed shipments, lack of tracking updates, and unhelpful communication when attempting product returns. Reviewers mentioned that getting support during these disputes was difficult, leaving them disappointed with the overall resolution process.
Auto-generated from all reviews of this business. For reference only.Great costumer service! Direct response And last but not least, amazing products!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Amazing customer service! It was our first time purchasing from them and we’re 100% satisfied with the purchase and with the excellent and responsive customer service. Highly recommend!!!!
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Had an issue with part that went bad. Lynn from Customer service helped me expedite the process . To get me back up and running in less than 7 days. Thank Lynn and thank you Spider-farmer. I will recommend Spider-farmer to other people.
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I have had nothing but pleasant experience with the customer service they have always gone above and beyond to my it right love Spider Farmer thank Justin
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I am very happy with my Spider Farmer equipment. One of my fans started making unusual noises, so I contacted customer service. Without any hassle or complicated discussion, they immediately arranged a replacement, and the new fan arrived after only a few days. That is what I call truly professional service. As a beginner, it is very reassuring to know that Spider Farmer not only offers good products, but also stands behind them with fast, friendly and reliable support. Great products, excellent customer service, and a company I can definitely recommend.
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Hi there, my CO2 sensor worked not properly and I wrote to customer support, than I made a short video and few days later I became a new one, worry satisfied and glad that we have so shortly resolved my problem! I’m fully satisfied with Spider Farmer products and customer support 👍
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Fantasic ecosystem . I have very goodnexperience with this company almost 2 years . I enjoy. Perfect service and guarantee.
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
had a problem and CS solved it in no time. 100% approve
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I was sent my kit over nine days in multiple pieces. I ordered in Australia but was sent a hardwired UK plug for lighting system. Customer service are sending me a unclip, clip in plug for replacement. Ridiculous! Worst customer service I have come across in years. Comprehension skills and common sense lacking. Try anyone else. ***WATCH 4 the GENERIC APOLOGY EMAIL EVERYONE SEEMS TO GET.***Joke
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
Very Good Customer Service. (Lynn) Helped Me I Needed to Replace Dimmer on My Light, And they replaced it for the cost of shipping, Shipped in Timely Manner since it was out of stock. Easy switch out 3 Wires
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Great service excellent products my veggies are growing perfectly, one product arrived broken they shipped one right after i mentioned it would 100% recommend greetings from the netherlands :)
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I had an issue with the LED controller…the issue was solved quickly and pragmatically and an exchange device was send within 3 workdays. Thanks for the quick support!
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Hallo at all, this company is very consumer friendly. They try to make your wishes come true. Very nice support, fast answer and friendly service. Big fat thx at the service and support. 😘😎👍👍
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
i purchased their full drip irrigation kit with smart controls and sensors and the first ac10 power strip that arrived was faulty however after contacting spider farmer their support was amazing, quickly responded and just asked for some evidance of my issue to see how they could best support me, i provide everything they asked and they come to the conclusion that it needed to be replaced and they sent me another hub free of charge and i was even able to keep the old one for spares. after setting everything up the soil sensors all report consistent results from meter to meter when placed in the same place, i also got their 5 in 1 sensor that reads co2 and ppfd aswell as temp and humidity and being able to see everything in one place is very nice and ive noticed they refresh with new information every 5 seconds or so maybe sooner. i also got the g5000 and this was much brighter than expected and performs amazingly so far in my tent. i have and would recommend to others
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I bought four oscillating fans; after five months, the motor responsible for horizontal movement failed in two of the four fans, and the third one has stopped working entirely.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
Paid for a pre-order. Zero information on when it would be ready. Tried to contact customer service. Zero response and all customer service phone numbers are disconnected. I’m about to file a fraud report with VISA. Joke of a company.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
I am a reseller and also a customer, I have to say that I am very happy with the most of the products, you get what you pay. I have 3 fully equipped tents and so far all good. Customer support has been working flawless with me, no issues at all. Every once in a while equipment brakes, I always got replacement on time and one time there was no units available they contacted me and offered a good alternative. All in all I will keep using and recommending both their products as support.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Sent 10w light in a box with no respect for privacy. Had the postie asking if we are growing weed. Not likely with 10w but thanks a-lot SF. Will never buy another thing from you again. This is the second instance of you doing this to me. Was assured it would never happen again. As expected, you are lying snakes.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I got G5000 last year as my main grow light. As with all their lights, they're rated 50,000 hours. Notice I said "rated"? They won't guarantee it. Because they know so many fail they'd go bankrupt! Loved mine so much, Even have the add on supplement bars. The plants came out wonderful. But, as Murphy's law would have it, thing started flickering couple weeks ago. Slowly got worse. Been trying and trying to get help. Now LEDs are dead and so are my plants, all because they're customer service. I've Honest to god wondered if they have customer service or if it's whoever is closest to the phone, if u feel like answering. Loved the light, hate the way the bus is run. Relative to others they r young company that's only worth 2mill, where as Mars Hydro worth 10mill. You'd think spider farmer would help right away, prove they are a superior company. They're more just a warehouse. They buy generic lights like ones on Alibaba. Then put their logo on and refuse to help, cuz they know nothing, they've never built anything they are a DROP SHIPPER, end of story. They're gonna sink, companies like Viparspectra, rdj bouns are catching up quick!
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
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