Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.
Written by the business, not verified by us.
Is Spider Farmer legit?
Spider Farmer (www.spider-farmer.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 33% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that orders arrive quickly and safely, packed securely for a smooth delivery process. Buyers truly appreciate the reliable equipment and find the assistance team to be exceptionally responsive, professional, and quick to resolve problems.
Conversely, a small portion of people felt dissatisfied with product durability, noting issues with faulty hardware, broken parts, and missing components. Consumers also described frustrating experiences concerning delayed shipments, lack of tracking updates, and unhelpful communication when attempting product returns. Reviewers mentioned that getting support during these disputes was difficult, leaving them disappointed with the overall resolution process.
Auto-generated from all reviews of this business. For reference only.
So... I made mistake of adding wrong item to my order,paying and immediately tought i wont be a ble to change it. About hour later I wrote to their customer service explaining situation and they were able to remove wrong item from order and refund me. Thank you SpiderFarmer, most companies would take the money and "made a run for it".
Will continue to shop with them, as Im very satisfied with products and customer sevice was really helpfull.
Reply from Spider Farmer2026-05-18
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Great quality products and service.
After 6 months of daily use I didn’t notice a single problem with light/ extractor/ tent/ dehumidifier/ controller. Just a small issue with the oscillation of the fan, handled in 2 days by the customer service. They asked for 2 pics and sent me a new one.
It’s my first time writing anything online. They asked me to write a good review after solving my issue and to be honest I’m quite happy to do that.
Absolutely recommended
Reply from Spider Farmer2026-05-18
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
We had some issues with our fans, so we contacted customer support. They were extremely helpful, and both fans were replaced under warranty.
We haven't had any problems with the rest of our Spider-Farmer equipment. Great equipment and excellent support.
Reply from Spider Farmer2026-05-18
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Really happy with my experience with Spider Farmer so far. The products feel very good quality and everything has been working great. I only had one very small hiccup with the light, but customer service was quick to respond and very helpful throughout the process which made it easy to sort out. Postage was also faster than expected, only taking a few days. I also liked that parts of the order arrived separately, which felt a bit more discreet. Overall very happy and would definitely recommend.
Reply from Spider Farmer2026-05-14
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I bought into the spider-farmer-ecosystem after some research and despite some negative publicity on social media. (reddit, etc.)
The Sensors, Fans, Lights, Inline fan and Controller are working seamlessly together and the software updates added some additional functionality which I very much appreciate. (hoping for more in the future)
After having issues with the 5 in 1 ph-meter I contacted customer service as instructed on their website.
Spider Farmer responded fast and replaced my ph-meter within a week without any additional cost on my side.
All in all - great experience.
Reply from Spider Farmer2026-05-06
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I ordered the spider farmer 4000. It was supposed to have stainless steel clip on hangers enclosed. I ordered it off of Amazon . The only hangers included were the ones you use to raise the light up and down but the clip diameter does not fit the hole in the light..... And the cheap parts inside the included cloth hanger tilted and ripped itself. This has happened twice to me with this company. I shouldn't have bought another one. The lights are great but if you can't hang the dang thing of what value are they? The opening on the light for mounting is oddly shaped and very tiny. I'm never buying from these people again as I have not heard back since I reached out. If they ever get back with me and provide the hangers I will be happy to edit my review. I don't have time for this back and forth nonsense I am a Special Needs Mom. Spider Farmer : DO BETTER
EDIT
I'm now going back and forth in my email dealing with nonsense sending photos they know very clearly they did not include the hangers it's not the first time they've done this I have spent $4,000 with this company and they will never get another Penny from me .
I sent them photos order numbers Etc and Nolan is absolutely useless I am making it my mission to let everyone I know know about the situation including my 1.5 million reach on social media
Reply from Spider Farmer2026-05-06
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
I had a small issue and the team where great in helping me also where outstanding in fix any issues that I had and replaced a sensor and attachment for my dehumidifier also came with extras thanks (lynn) this is the person I delt with.wod defo recomend
Reply from Spider Farmer2026-04-27
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I ordered the updated spider farmer se 3000, I was having problems connecting light to app. Spider farmer customer service helped me with every question and problem I had. They found the problem and offered a solution. Now everything is working as it should. I will be purchases some other products because to me spider farmer is the best!
Reply from Spider Farmer2026-04-27
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I love the products from spiderfarmer, working realy good. Service is also 10/10, i got some issues with the delivery. Lynn helped me all the way and a few days later i got my order. Thx Lynn
Reply from Spider Farmer2026-04-16
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
The best package items I've ever had, doubtful they have many damages at all. I went for a complete smart grow kit which is amazing quality. I struggled with setup slightly but was guided through with customer support, which was also amazing. Looking forward to getting some more smart accessories. 100% 5 star on everything
Reply from Spider Farmer2026-04-16
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
The fan started squeaking after only a short period of use and then failed completely. While the product durability was disappointing, the support was excellent. They were very fast, and the replacement was delivered to Germany within just 3 days. Good service, but the hardware needs improvement.
Reply from Spider Farmer2026-04-10
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I’m having issue returning a watering system I just bought and not going to use there telling me they will give me 10 bucks and to keep it lol it cost 100 or I could pay for the return myself when site says free return with it 30 days and it hasn’t been close to 30 days this isn’t my fist issues with them emails being rude or something Ive spent a lot of money I have 6 grow lights 3 1000watts 1 800watt 1 730 wat and a 300 watt a complete 3x3 grow tent kit ph meter the big surge protector and the little one 2 par meter that might be it I’m not happy with the customer service one but not sure if it even a real person on the emails
Reply from Spider Farmer2026-04-10
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
Thay make things right got a farmer inline fan didn't work right. They sent me a new one and a controller free of charge. Thank you spider farmer.
Reply from Spider Farmer2026-04-10
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Since now nothing bad . They are super dispo to resolve problems or simply answer to questions. I had a problem with a sensor and they replaced it immediately afyer havin the right proves. I have a controller, sensors ,room, Heater ,fan and ventilatin fan all spider farmer and i have to say its a great thing . Room is super strong controller has lot of quality specs .
Reply from Spider Farmer2026-04-08
Dear Customer,
We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
The ordering process to receive my Complete 4x4 grow tent set was magnificent.Everything was easy to track.Everybody contacted me through email.After setting up questions were asked and answered in a quick manner
Reply from Spider Farmer2026-04-06
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
What a mess
GS controller/app is a mess.
Even with a replacement
Reply from Spider Farmer2026-04-06
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
Quality is questionable, "Gloria" who is an AI Agent , seems answer the emails with absolute no real person connect.
LED Lights are very low quality, it breaks just on looking at it, they do not replace, do not refund.. i will NEVER ever use this products, you can find all my products selling on ebay, as its low quality, low quality control and very annoying service .
Reply from Spider Farmer2026-04-02
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
I had a complex case with a return (SF2000) and a new order (SE4500), plus a warranty issue with a CO2 sensor. Lynn was incredibly professional, fast, and helpful throughout the whole process. They even sent me a brand new GGS Sensor Pro Lite instead of just a part! I am very satisfied with Spider Farmer's products and their outstanding support. Highly recommended!
Reply from Spider Farmer2026-03-25
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
I had a little problem but Lynn from the customer support helped me to find a solution everyone was satisfied with. A win-win Situation for All of us.
I would choose spiderfarmer again and if i ever have a problem with their products i hope Lynn will be my customer support!!
Reply from Spider Farmer2026-03-25
Dear Customer,
We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback.
Happy growing!
Best Regards,
Spider Farmer Customer Support Team
Spider Farmer is a scam, I spent close to $2000 with them and there products are garbage, it is just all rebranded items from China, with zero customer support, nothing works as it should, and when you try to return anything they just give you the run around, I contacted several times to let them know and all they do is tell you to send them a video of what is not working, how can you send a video of the items not working? they are just thieves and scammers, I have been growing for over 30 years and wanted a automatic set up, you will not get that from them, save your money and just get the basic components and put them on timers, all the nonsense they tell you it will do does not happen.
Reply from Spider Farmer2026-03-25
Dear customer,
We are deeply sorry for your unpleasant shopping experience.
Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution.
Best regards.
Spider Farmer Customer Support Team
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