Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.
Written by the business, not verified by us.Spider Farmer (www.spider-farmer.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 33% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that orders arrive quickly and safely, packed securely for a smooth delivery process. Buyers truly appreciate the reliable equipment and find the assistance team to be exceptionally responsive, professional, and quick to resolve problems. Conversely, a small portion of people felt dissatisfied with product durability, noting issues with faulty hardware, broken parts, and missing components. Consumers also described frustrating experiences concerning delayed shipments, lack of tracking updates, and unhelpful communication when attempting product returns. Reviewers mentioned that getting support during these disputes was difficult, leaving them disappointed with the overall resolution process.
Auto-generated from all reviews of this business. For reference only.I would tell any one about the lights ,the equipment and gear.Its all qaulity equipment that won't break yr bank while being dependable and efficent! Thanks spiderfarmer[ #yos-grows] !!!!
Dear Customer, We are glad to hear that you are happy with our product! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Good products and even better service. I had a noise coming from my Inline-Fan during the middle of flowering. I wrote to them, and they sent me a new one within 2 days for free, even though the old one hadn’t completely failed yet. I’m satisfied with them and will stay.
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
great quality with reasonable price! the customer service is great with active and polite communication, which is appreciated by their customers, like me. shipping is also reliable with proper tracking. great service and hope will be kept!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I’ve order a spider farmer set g5000, the quality is great i also have the 5in1 ph and ec meter with the drip irrigation system. So far so good. Only that one of the led bars on the sf g5000 had stopped working but after a few emails with the support team of spider farmer i got a replacement one and was able to keep the old one for spare parts. This was all resolved within one week shipping of the new one included. Highly recommended spider farmer!
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Here i find Everything i need...Superb products, Good assistance...Above all, Gloria's customer service was, and is, fundamental... open private chat with responses within 24 hours. I experience online shopping every day, and with Spiderfarmer, I can only tell you that you won't regret it. Recommended.
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I just want to say thanks to Demi in Customer services for all her help with my recent purchase. Really appreciated cheers Demi 😆 She was great at answering all of my questions regards products and payments.
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
Such a wonderful company, I can't say enough good things about them. Their price point is spot on for new and experienced growers, and the time it takes for the goods to arrive from when you place the order is honestly, some of the fastest turn around I have ever experienced. I have have purchased 2 tents (I upgraded to a larger tent) multiple lights and fans, and have not had an issues to date, everything works as advertised and maybe a bit better than first expected. In terms of customer service, the response time has always been impressive. They really do take time to read your email and respond thoughtfully each time. If you are on the fence about buying, just go for it.
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I ordered 2 things from them. One product I received had broken parts and the other was missing a part. I notified them immediately and after a month of emails back and forth they tell me I have to buy these items again at full price in hopes that all the parts are included and not broken. Do yourself a favor and chose another company.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
I had bought the G12 Hydroponic System from Amazon June 29th, 2025 in which the light started to fail and went permanently dim about mid September and when I reached out to Spider Farmer they said I had to deal with a separate department that deals with Amazon customer service issues so I did to which they fought me to warranty the unit and send a replacement light/module and instead insisted that I should buy another unit which had gone from $110 to $146 and just swap the defective unit and return it to Amazon, which I did October 15th, 2025, just to have the replacement unit fail and be stuck permanently dimmed just like the original on December 21st, 2025 to which I have reached out to Spider Farmer again since now Amazon is asking for $199 for the exact same unit (while no longer available on their Canadian website), I'd rather not just get another unit from amazon that's going to fail in less than two months, and now both of the customer service teams are not replying to my email except for on January 9th, 2026 where they said: "Hello! Sorry, due to the large number of emails, it may have been missed. As our hydroponic lamp inventory is out of stock, we are unable to replace it for you. If there are quality issues with your product, can you apply for a refund from Amazon?" essentially ignoring everything in my email and even the fact that I have already gone through the whole amazon process and got a replacement that failed quicker than the original, can't buy a replacement that is now worth double, and the return window for the original unit closed July 27th, 2025. Now I'm out $110 for the unit and about $100 worth of seeds we had bought this unit to complete an experiment with, couldn't even get past the seedling phase before the lights failed. Don't easte you money, they don't stand behind their stuff. *Update, Spider farmer saw the complaint and instead of correcting/warrantying the unit they just tried to send a refund, but because I had changed banks during that time Amazon tells me that they can only process the refund to the original card, attempt to send the original bank a cheque even though I don't have an account with them or get a gift card for which I am never spending another cent on Amazon. So yeah stay away unless you want to lose your money and be stuck with a pile of plastic waste. Worst experience with a company ever selling Chinese crap that doesn't last.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
I am in the UK and spent over £800 on SF kit, and several devices. There are not enough cables and splitters supplied to connect everything, and it is very messy anyway. Demi, at SF 'customer support' sent me an Amazon link for splitters, but no cable. SF use their own wiring code to prevent you using anything other than their own, which I found out when I bought a 10 port hub to overcome this problem.Now I have a soil sensor kit I cannot use. I can't believe SF would lose customers over a couple of cables and connectors costing pennies. I plan to take time warning everyone off this dreadful company. EDIT: Customer service provided more links for both cable patches and splitters, and sent me a diagram of how to utilise them for my purpose- thank you. I still think these should be included in the box, I now have a ten day wait from China.Hopefully you will soonhave a complete range available in the UK, and have these little details sorted out. I love your gear (my GGS is working perfectly), but don't spoil things for the sake of pennies.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
*** edit Of course I have reached out to have this resolved… but the replacement that you offered is out of stock according to your team yet suspiciously still available on your site And it’s winter in NY so you would think a heater is very important . I demand a refund for not only the heater which you have been dancing around for weeks! But also the co2 sensor that broke immediately !! Again buyer be ware !!! They do not I repeat DO NOT rectify problems They sell junk that breaks maybe 2-4 months after shipment Don’t waste your time or money … these products are made poorly and meant to break with in a few months! Then they refuse to honor warranty saying oh product is out of stock. Heater broke in winter time … refuses to send replacement or compensation. Buyer beware
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
Frustrating experience! How come everyone else manages to issue a correct tracking number and have the stuff ‘turn up’. What a shambles this UK order has turned out to be.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
Ordered a full tent setup with everything. Rotating fan broke after 6 months of use but they refused to replace it and wanted to give me 5 € price reduction on the new one. Never ordering here again.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
First off I want to mention how Great my experience was dealing with Demi this customer representative . Any questions I had were answered very quickly and was able to help me with every purchase or questions I may have had for spiderfarmer and their products . Demi has made shopping with spiderfarmer a breeze which has brought me back to purchase more product's from them without a worry in the world . Shout out to Demi definitely went above and beyond to help me with whatever it was I needed help with . Thank you and look forward to more positive experiences with spiderfarmer and Rep Demi .
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
On 15.12.2025 I found out that my CO2 sensor stopped working! I wrote to the customer service line about the malfunction along with details (date of purchase, order number) On 16.12 I received an email around 8.30am requesting a photo of the sensor over time. In the evening around 20.00 I sent 5 photos of the sensor from different segments of the day. On 17.12 a quick check was apparently carried out by the Spider Farmer technical department. On 18.12 morning I was informed about the replacement and asked to confirm the address. On 19.12 I received an email with the tracking number of the package. The delivery time (I live on an island) is usually about 5 working days. Unfortunately it's Christmas so the package will probably arrive later than standard, but Spider Farmer can't during Christmas😜. How do I rate the communication? As a person who lives by communication and trade, I must say that it was at a great level without unnecessary questions (when the seller usually tries to avoid acknowledging the complaint) and completely factual. The behavior of the operators is at a great level and words like please and thank you and sorry which at first glance look like: nothing to comment on. In fact, respect for customers has been lost! But not at SPIDER FARMER! One feels that they are really interested! I do not understand your criticisms of the lack of communication and the quality of the products. I am enthusiastic about SPIDER FARMER, their products, service in short from A to Z!!!
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
i purchased a inline fan kit from them. not everything was in the box as advertised. i sent emails with no response. i called...the number was not accepting calls. i sent email with a question about purchasing an upgrade...still no response. honestly the fan works but it is made of plastic doesn't seem very durable. ill definently use vivosun next time...they answer their customers.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
Avoid this company at all costs. They are a scam. Have not reviewed my goods that I paid for a month ago and now this has causedover 400 poind of dead plants and a mental health crisis and spider farmer no resend the parcel they have lost or never sent appalong customer service spider farmer ypu have 24hours to send me my goods via Royal mail next day or I'm escalating this to fraud team and the police thank you. I expect an automated reply but no help once again Taken 400gbp and not sent my order appalling
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
BEWARE SHIPPING COSTS IF YOU LIVE RURAL. A few weeks ago I was surprised (not in a good way) when after placing my first order with Spider Farmer AU I was emailed with a request to pay an additional $107 in shipping due to my location. I was especially surprised because after entering my address at checkout, the cart specifically said free shipping which I trusted. Today (a few weeks after my first order) I placed a second order for a smaller item and have just received an email requesting $17 for shipping. I don't have a problem with paying extra for delivery since I live where I live, but I do have a problem with companies that can't quote accurate pricing at checkout and rely on poorly written unsympathetic template emails sent after placing an order requesting even more money. I also think the additional shipping charges are excessive compared to the price I'm charged from other companies, but that's neither here nor there at this point. The point is I've had the same unwelcome surprise twice and clearly Spider Farmer don't care to do anything to improve the experience and transparency around shipping costs for customers outside of metro areas. The year is 2025, why can't a website calculate accurate shipping costs? Failing that, why is there not at least some logic to identify rural postcodes so at least a disclaimer is shown at checkout? The only disclaimer about potential additional charges is hidden away on their shipping info page linked in the footer, which let's be honest, who reads that for every purchase they make? To make matters worse, their customer service is SLOW, causing a delay to my order that doesn't feel great after paying for the products and a surprise shipping fee. It's unfortunate because the products I've bought are good and well priced, but I won't be ordering again because I can't trust the price I'm given at checkout and I don't want to be hit with unknown shipping costs after placing every order. Edit: Most of my experience with their customer service over email has been copy/paste template responses, so I’m not one bit surprised that they give the same effort when replying to reviews. Normally I’d say being transparent with shipping costs is not a hard thing to do, but when this is the maximum effort they put into customer service I’m not surprised they seem incapable of improving a pain point for customers. If it weren’t for this I’d likely be a loyal customer, but instead I’ll find someone else.
Dear customer, We are deeply sorry for your unpleasant shopping experience. Has your problem been resolved? If not, could you please send us your order information to our email: [email protected]? We will help you solve your problem and give you a satisfactory solution. Best regards. Spider Farmer Customer Support Team
I recently purchased the Grow Kit Tools which included a 30x Magnifier Loupe. As I opened the magnifier to view the lenses popped out of the housing holding the lenses. I reached out to Spider Farmer Customer Service telling them what had happened not expecting much that they could do as it was part of a whole tool kit consisting of many items. I received prompt reply with the conditions of what needed to be done to either fix or replace. I sent along what was needed to satisfy these conditions. Once again not expecting much to be done. Within days I received an email with a tracking number for a package sent to me. Upon receiving the package it was the new 2025 Spider Farmer 200X Trichome Microscope Magnifier – SmartPhone Lens with LED & UV, Nano Zoom, CPL, Clip-On for iPhone & Android! Not only a replacement but an upgrade. So onto the Spider Farmer website I go once again to look at other items that will be quite useful to my indoor growing. I have bought the 3x3×6 Grow tent along with the pepper grinder and am quite happy with this company especially the customer service which is HUGE these days. THANK YOU Spider-Farmer!! Keep up the great work!
Dear Customer, We are glad to hear that you are happy with our products and services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
I wanna give spider farmer a shoutout for looking out for me. I especially wanna thank their customer service for treating me very nicely. Thank you guys for such good service.
Dear Customer, We are glad to hear that you are happy with our services! We appreciate you taking the time to leave us this feedback. Happy growing! Best Regards, Spider Farmer Customer Support Team
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