Spider Farmer

Mike PlattelNetherlands · 27 reviews · Experienced 2025-06-23 · Posted 2026-03-19

Great customer service and High Quality Growing Equipment

The customer service is great, very pleased with it. As well as with all the Spider Farmer products. And with the good warranty. I will definitely recommend Spider Farmer if anyone ask me about high quality growing (equipment) and/or good brands for Growers.

Vadim ZhuravlevPortugal · 2 reviews · Experienced 2026-02-24 · Posted 2026-03-19

Bought lamp from SF

Bought lamp from SF. Very good, sturdy and efficient lamp. Unfortunately, after a year of exploitation dimmer died off. After a short dialog with support they did send me 95% working unit. Not sure what was other 5% but it is as good as new with hangers and Ethernet cabel. Just paid 15€ for delivery, nothing more. Great service, nice equipment.

Ben Ellis flemingUnited Kingdom · 1 review · Experienced 2026-03-18 · Posted 2026-03-18

Lynn was fantastic from start to…

Lynn was fantastic from start to finish, was very sceptical about customer service with spider farmer after seeing some reviews, but from what I experienced it couldn’t have been better. Thanks again Lynn

Excelente experiencia y atención al cliente / Excellent experience and customer service

Quiero agradecer públicamente el excelente servicio recibido por parte de Spider Farmer. La calidad de sus productos es excepcional, pero lo que más destaca es su gestión: rápida, eficaz y de 10. Mención especial para Lynn, quien me brindó una atención impecable y agilizó todos los trámites con mucha profesionalidad. Da gusto tratar con empresas así. I want to publicly thank Spider Farmer for the excellent service provided. The quality of their products is exceptional, but what stands out the most is their management: fast, efficient, and top-tier. Special mention to Lynn, who provided impeccable support and handled everything very professionally and quickly. It is a pleasure to deal with companies like this.

Scott MiesnerPanama · 1 review · Experienced 2026-03-14 · Posted 2026-03-14

What a clown show

What a clown show. Apparently they have a reputation for quality equipment, but Spider Farmer doesn't have any clear instructions on how to assemble their product and that's not all. 1. Spider Farmer doesn't have one single video that shows how to assemble their product 2. The Spider Farmer instructions I received with my kit show a completely different configuration and different components than the kit that I purchased 3. After spending many days and many hours trying to deciper the instructions and looking online for any help I could find, I finally got my kit assembled and everything appeared to be working correctly, then after simply unplugging and plugging back one of the cords, all systems with the GGS Controller are now offline 4. No one at Spider Farmer will answer the phone, or return a phone call in regards to any Service Issues 5. After nealy 30 emails had went back and forth with Spider Farmer's Service Department, including a video showing them that everything was hooked up correctly, they sent me 2 more sets of instructions, each of them different, and each of them containing connectors/splitters that aren't even included in the kit that they sold me...the components that they require in the instructions aren't even included in the Parts List in the Owner's Manual Spider Farmer has proven themselves to be completely incompetent, not to mention I get the feeling that they don't speak English. I asked them if they spoke English and they refused to answer my question. I highly don't recommend The Spider Farmer Experience.

Francisco DuarteBrazil · 1 review · Experienced 2026-03-12 · Posted 2026-03-13

I got a SF 2000 led

I got a SF 2000 led, SE 3000 led, 1 dehumidifier, 1 humidifier and all them work perfectly. No complaints. Thanks spider farmer.

BIG HEADACHE they don’t care about your Time

No the best company to deal with when it comes to replace or fix something they got good customer service but the problem is waiting for the technician to made a decision or to figure out what’s wrong with the product meanwhile you are waiting at your house for them to figure things out for a week so they don’t really care for when you need it they can’t replace $140 item after buying so much shit from them lol and after I did the review they reply here and I got and email from them to like 20 minutes before to let me know that they will replace the item lol but I have to send a pic with a code number so I sent the wrong one so they only answer your email after 24hrs at 7pm so they emailed me today to tell that they will let me know when they send the replacement what a joke this guys are I like their products but duck keeping out with customers service better to buy a new one than dealing with customers service and hope it works Thanks Dani

Extremely poor customer service

Extremely poor customer service I have an urgent issue which they had replied by email with a generic message advising they understand the urgency but then have not replied I still have not been able to have a conversation and get my issue fixed.

Spider Farmer Canada is a disappointment

I recently purchased a grow tent kit that came with a Spider FarmerG1000 watt light. Eight weeks into flower the light started malfunctioning and was flashing like a strobe light. Their solution was to have me send them an additional $320 and they would ship me a new G 1000 light. The kit and light was purchased approximately five months ago. I was so insulted by their way of fixing the situation. They have no idea of the cost of Hydro, fertilizer and other equipment needed.I asked to just return their light to which they responded that all their lights are in kits and they won’t open one to get me a new light but yet will if I send them $320. I was so insulted by this solution. The second resolution was for them to ship me a new driver from China and mentioned that I would be paying the duty and taxes for this driver to be delivered to my house, they did mention that they would pay the duty and taxes after I send them proof of receipt. Luckily a fellow producer was heard my dilemma and was kind enough to offer me a loan of a grow light to help salvage my grow. The offer today from Spider Farmer Canada I send back the light and they will send me a new light. I’m pretty sure this is what I asked to do in the first place. I am Canadian and wanted to buy Canadian but now realizing that this is more of a China product, I will most definitely not ever buy anything from Spider Farmer Canada. To all those that may read this trust me you don’t want this equipment. There are other products out there that most definitely will outperform and outlast their cheap products and has a customer service department that actually cares about their customers and not about their profits!!

ConsumerPoland · 1 review · Experienced 2026-01-25 · Posted 2026-03-10

We placed two orders for lamps in…

We placed two orders for lamps in December and a third one in early February. It is now March, and we have received only one shipment out of the three. For the first two orders we were promised delivery within 25 days. For the third order the promised timeframe was 15–20 days. It is now obvious that these timelines were deliberately underestimated just to secure the sale. Communication has also been extremely disappointing. The sales representative either ignores our messages or replies very rarely. And when they do reply, they avoid giving any clear answers and respond with vague, deflecting statements instead of providing a specific shipping timeline. At this point we have no clear information about when the remaining orders will actually be delivered. This level of service and communication is unacceptable for a business transaction.

Great customer service.

I purchased 2, 1000watt grow lights. I could not provide proof of purchase. The team at Spider Farmer was more than helpful in addressing my needs. My light is back up and running,thanks to the guys at Spider Farmer. Def. 5 stars!

R LUnited States · 1 review · Experienced 2026-02-27 · Posted 2026-02-28

False advertising on returns if not…

False advertising on returns if not satisfied with their product within 30 days. They're making it impossible to return and are bribing me with 500 points to keep their product which equates to only $5. Please make sure you are 110% certain you are going to keep their products as is without the possibility of a return because they will not cooperate. Worst customer service and experience with attempting to return an order. I suggest going with Vivosun as their products are top quality and have amazing customer service compared to POS spider-farmer.

The products are high-quality and the…

The products are high-quality and the customer service is phenomenal. They are incredibly helpful and resolve any questions or issues in no time. Great attention to detail. Highly recommended!"

Robert GossettUnited States · 1 review · Experienced 2026-02-11 · Posted 2026-02-26

SAY AWAY!!!

They advertise same day shipping. 2 weeks later and they still haven’t even dropped off the package to fedex. They are no help either, and want to offer a future 5% discount instead of shipping it. I will never buy from them again because of the garbage customer service.

It was all good and very very fast 👍💪

Excellent service

Excellent service. Very Quick delivery and al the products are top zustand quality. Had a warranty case for one item and it got handled very fast and without any issues. 100% recommend to everyone.

Brought the 4x8 tent

Brought the 4x8 tent, after a month the zippers in the middle are broken and won't line up. Other zippers constantly are jamming up. Lot's of light leaks. Sent feedback into Spider farmer a week ago, received a email back a few days ago stating they will be in contact. Which they haven't, very disappointed all around.

K MUnited States · 1 review · Experienced 2026-02-13 · Posted 2026-02-18

Worst customer service and scammers

Worst customer service and scammers! False advertising for free returns within 30 days if not satisfied with their product. They're making me pay for the return shipping and tried to bribe me with points to keep the product. They only email once a day right after midnight and no phone number to contact them to. The quality of their products are low and looks better in the pictures. I do not recommend their products!

Philipp BihlmeierAustria · 1 review · Experienced 2026-02-17 · Posted 2026-02-17

Biggest Shit Show ever. Customer Service is bullshitting customers!!!!!

So a whole week after i ordered, I got an mail from Gloria/Customer Service saying that one of the products (GROWBAG11) in the sets I bought are not available because of produktion delay. Then they offered me to wait 1 month for thoes GROWBAGS11 & some 'Spiderpoints' worth $5 as compensation. This is already outrages enough! But the shitshow gets even better: After waiting the doubled amount of days for delivery, as said as on spider famer website, turns out I have to send it back because I can't use anything because of the missing parts (GROWBAGS11) they actually never ever delivered to me. So I sent everything back. Only to wait another 6 weeks (we are now in week 6 and I still havent gotten my money back). Today I asked whats the problme with my refund-money. And dearest Gloria from Customer Servicer told me, they can't sent the money back because the GROWBGAS11 are still missing. OF COURSE ARE THE THOSE GROWBAGS11 MISSING IN MY RETURN PACKAGE; IF YOU HAVE NEVER EVER SENT THEM TO ME DEAR GLORIA FROM CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Complete scammers

Complete scammers. They allowed me to pay for something that wasn't in stock, it took them over a week to even feel like sending me any update about what I paid for, now they are actively arguing with me about returning my money. The "fraud alert" on my credit card went off when I made the purchase so clearly Visa is worried about them being scammers too! I've bought equipment from Mars Hydro, Vivosun, and AC Infinity. Congratulations Spider Farmer. You have the worst customer service of all of them.