did not deliver what was agreed upon
Honestly, the experience was a let down. When I first spoke with the rep back in 2022, about my back taxes, (I won’t mention names for privacy), I was reassured that I would qualify for an Offer in Compromise and financial hardship due to my financial situation with the IRS due to some years of back taxes. Over the years I have cooperated with various members form Community Tax to stay on track and to be compliant with the IRS demands, and what do you know- as soon as I finished all of my payments to Community Tax they gave me a call saying that the IRS rejected the Offer in Compromise and furthermore I would be making payments on my insurmountable debt. This was not the agreement that was made when I first spoke with Community Tax, and had I know this would been the outcome, I would have been better off dealing with the IRS myself, as the thousands of dollars I’ve spent using Community Tax would’ve put a dent in my back taxes. Important update! So Community Tax recently gave me a call back to explain the situation. IIRC when they initially accepted my case, I qualified for the Offer in Compromise and Financial Hardship pay. However, as the case was in progress, my annual pay doubled. Because of this, the IRS determined that I had an “ability to pay”- meaning according to the IRS I was able to pay off the debt. Thus, the IRS rejected the Offer in Compromise. Community Tax also said afterwards that the IRS would’ve rejected the Offer even if it was accepted as soon as they saw my increased pay once they’ve seen the most recent tax filings.