HORRIBLE - They will steal your money
Aircall’s customer service is, without question, the most unproductive, unprofessional, and disorganised team I’ve ever dealt with. For months, they’ve been incorrectly charging our account and processing unauthorised payments. We’ve spoken to Silvie S. multiple times, each time she’s promised the issue was fixed and that the billing errors would stop. Every time, that turned out to be untrue. And instead of issuing proper refunds, Aircall keeps sending credit notes that serve no visible purpose. No refund, no explanation, just empty gestures. It’s beyond unacceptable for a company of this size. The message is clear - unless you’re a big spender, your business doesn’t matter to them. Expect to be ignored, overcharged, and brushed off. Digusting. To make matters worse, they are now ignoring us.