Disaster Relief Program for Hurricane Milton
I am deeply frustrated with The Build Card Credit Card Company during this hurricane crisis. When I sought assistance, their customer service was unresponsive and unhelpful. Given the urgent need for support, it was disheartening to learn that while they could assist, the disaster relief program was never applied to my account. I have spoken to 11 different representatives, some of whom hung up, transferred me to others, connected me to lost or stolen services, and kept me on hold for hours. No one should have to endure such treatment. It feels as though they have completely abandoned their customers in a time of genuine need. I expected more from a company that claims to prioritize customer care. The representatives clearly need retraining, and it's concerning that this issue isn't isolated. Currently, I have been on hold for 46 minutes waiting for a supervisor. We must improve as a credit card company! The Build Credit Card Customer Service team does not deserve one STAR!