I had horrible experience with…
I had horrible experience with Cheaptickets. I can simply say cheaptickets with cheap service. Book at your own risk. Better is even though you pay little higher price book directly through airline or reliable partners but not with this site. I booked flight through them due to an emergency and realised it was wrong date. Within 5 mins I have requested their customer care service (Live chat) to cancel it. He says he cant cancel it and sent to some one at the back end team. That team even though marked as URGENT responded after 24 hours stating that given that it is being cancelled within 24 hours we can cancel it, however, Cheap tickets charge is $180 per person. It was genuinely a mistake and if it was cancelled within 5 mins and tried to speak to agents, the team should understand that it was due to some error. Team intentionally delays their response so that they can keep all the funds themselves citing the reason as delay in cancellation confirmation. Its been 2 days and they still did not cancel when I have raised to cancel within 5 mins. Team now says it was non-refundable ticket, however, did ask team to cancel within5 mins. There should be some consideration. This is where the customer experience took a dent. the team acts smart to keep the money. So, if you think that you dont care about the money then go ahead and book.Else, refrain. The customer service sucks and really bad. I have all the evidence about this service.