Almost Got Killed By TV and Refuse to Admit Liability
Ordered 75" TV, took 1 month to deliver and install. Was installed about less than 2 weeks ago, the wall-mounted TV with swivel mount fell onto my leg while I was swivelling it. I injured my leg badly with bleeding. Immediately, contacted their support and provided videos and photos. They assured me their relevant team will get back. Someone called asking me the same questions. He told me they are going to come and reinstall the TV. Then, they didn't come. Next I received an email stating they are not admitting liability for the damages as according to them their installer has told me the TV cannot be mounted on the wall. I was never told this. The installer did such a bad job, the first hole he drilled damaged the surface of the wall, and he got nervous and showed to me. He told me he cannot proceed because he had damaged the surface. I told him it is okay as long as the wall structure is strong enough for the TV. I asked him so the wall structure strong enough, he said yes and proceeded to drill other holes and mounted the TV. 10 days later, it fell on my leg while I was swivelling it. I am going to court if they refuse to pay for damages.