I so don’t want to write a bad review
I so don’t want to write a bad review, but I see no other way forward. I truly love my rickshaw trike and have had many fun rides with my granddaughters. In August the trike stopped working, I contacted the company and their diagnosis was a burned out front motor. They did not have the part and the wait began and has dragged on and on and on. Email responses are worthless….”I understand your frustration” “I deeply regret your inconvenience” etc. No one has returned phone calls. I hate writing this, but it started in August and soon it will be Thanksgiving and I’m still banging my head against the wall. We live in snow country and the best of riding season is now gone. I love the trike and very much wanted to buy their strider too, but customer service is worthless in my experience. Apparently the front hub motor is ridiculously hard to find. Perhaps try Amazon.