Great support, pleasantly surprised.
I was using Easefab Lossless Copy to rip my blu-rays and DVDs to my computer. I ran into problems getting DVDs to rip properly, and contacted support. Their response was prompt, and when they couldn't solve the problem with Lossless Copy, they, unasked, gave me a free upgrade to Video Converter Ultimate, which I was unaware could also rip blu-rays. The upgraded program solved my problem, and I was able to rip the DVDs. I'm very happy with the outcome.