Rough delivery and rough installation
It was rough at first with buying the bike and the delivery as it showed on website was within 1 to 3 business days yet it took longer with no tracker updates. On the bright side when I sent out an email to their support, I got a kind understanding response . Then when the package arrived the seat shock absorber was not aligned and took me 2 days to sort it out as it is extremely difficult to twist. Then another problem with the battery . When u email their support they are kind with responding however when i reached out to them about the deffected battery they suggested sending a new bike instead when they can only replace the battery and nake things easier. That shows that they want to make it hard for customers rather than easy. It was hard enough to install the bike , expect me to uninstall it again and pack it in the box and send one of the heaviest bikes I have seen back then wait another 2 weeks or God knows how long to get the new one and then install it again. Ridiculous, by the time all this happens Summer will be over and i will barely ride the bike. And that was it, Never heard back from them. Disappointing experience