Rough first luggage shipment attempt
Initial review: 0 stars. After 2nd conversation with CS- increase to 5 stars. After luggage receipt- down to 4 stars (one piece damaged so much in shipping it isn’t usable any more). 0 stars: Luggage wasn’t picked up by Luggage Free’s subcontractor per my contract with Luggage Free. My initial reach-out left me with a dissatisfied feeling. I had a very difficult time understanding the service rep I talked to, leaving me with no confidence my luggage (2 camp trunks with a tight turn-around to college after shipping) would get to me in time for my needs. 5 stars: That evening, another representative (Sam) called me to further discuss my shipment. Sam went above and beyond to have my luggage picked up on a weekend. Luggage arrived per my original contract date, despite being picked up a day late! 4 stars: One piece was effectively destroyed. A steel-trimmed heavy-duty camp trunk no longer closes (top misaligned to bottom and steel trim pulled off trunk walls) or latches. Filing a claim. Recommend getting the insurance in case their subcontractor wrecks your luggage!