Golf Bag Transport a Great Success
Other than a few minor issues with the website page, everything else went smoothly and my golf bags were delivered 2 days early to my designated hotel in Milan.
About Luggage Free
Data updated- Website
- luggagefree.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 194 reviews
- Replies to negative
- 100% (11/11)
Do you own Luggage Free? Claim this profile for free and start replying to reviews.
About this business
Luggage Free is a specialty service offering travelers the ability to ship luggage ahead to any destination worldwide, allowing them the ability to avoid the inconvenience of carrying, checking and claiming luggage – even going through customs.Our luggage shipping service is guaranteed, allowing the traveler to avoid unnecessary aggravation and save time – safely and in style.
Written by the business, not verified by us.Is Luggage Free legit?
Luggage Free (luggagefree.com) has a 4.7 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the completely seamless booking process, noting that personal belongings are picked up right on schedule and delivered safely ahead of time. Consumers deeply appreciate the clear instructions and incredibly helpful assistance provided by knowledgeable customer service representatives throughout their entire journeys. However, some reviewers were not happy with item conditions, mentioning unfortunate instances of physical damage, broken components, or missing parts upon final delivery. A few other people also felt that occasional communication gaps occurred, such as a lack of timely delivery updates, delayed notifications, or missed pickup windows.
Auto-generated from all reviews of this business. For reference only.What people say
Our luggage arrived well on time & in…
Our luggage arrived well on time & in good condition . On return journey arrived the day after us excellent. Why do you not take toiletries
First time user.
This was the first time I’ve used Luggage Free. So there was a learning curve for me. Your phone number was only on my receipt email. On every other email, except the Reminder email that came a day before pickup, there was no contact phone number. Which caused some frustration when I needed to contact you. I feel that your Reminder email should be sent a few days before pickup. Not the day before. The closer it got to my pickup day and not hearing from you. The more nervous I became. It caused me to contact you about about my pickup. Which would of been unnecessary if I had received the pickup email earlier You were more expensive than Luggage Forward. Which I have used before. That could be a factor for me the next time I ship my bags. I didn’t mind paying the extra $100 for you to do my paperwork on the pickup. I thought that was a nice feature. Pick up of my luggage by your agent in Rome and the delivery back to my home was excellent. All things being equal. I would definitely use your service again.
Rough first luggage shipment attempt
Initial review: 0 stars. After 2nd conversation with CS- increase to 5 stars. After luggage receipt- down to 4 stars (one piece damaged so much in shipping it isn’t usable any more). 0 stars: Luggage wasn’t picked up by Luggage Free’s subcontractor per my contract with Luggage Free. My initial reach-out left me with a dissatisfied feeling. I had a very difficult time understanding the service rep I talked to, leaving me with no confidence my luggage (2 camp trunks with a tight turn-around to college after shipping) would get to me in time for my needs. 5 stars: That evening, another representative (Sam) called me to further discuss my shipment. Sam went above and beyond to have my luggage picked up on a weekend. Luggage arrived per my original contract date, despite being picked up a day late! 4 stars: One piece was effectively destroyed. A steel-trimmed heavy-duty camp trunk no longer closes (top misaligned to bottom and steel trim pulled off trunk walls) or latches. Filing a claim. Recommend getting the insurance in case their subcontractor wrecks your luggage!
Easy from start to delivery
Professional and kind on the phone- quick delivery- everything smooth and easy.
When I had a problem with my return…
When I had a problem with my return tags, everyone was so helpful and made sure it was taken care of especially Samuel
This is the third time I have used…
This is the third time I have used Luggage Free since 2018. I have recommended your services strongly with other friends who travel. Though your fees have gotten much more costly, I still think your service is a good investment. Your instructions are clear, you followed up quickly with me when customs requirements changed, and my bag arrived several days ahead of initial projections. My Lufthansa flight had just landed at San Diego airport when I received the FEDEX message that my bag had just been delivered to my home address. So it arrived before I did! My thanks for your excellent service.
Luggage has been delivered
Luggage has been delivered. Thank you, Only one stressful moment at pick up we had a window of noon to 4 pm and the courier arrived at 11.30 am and left because luggage had not yet been left in the lobby pick up area since her was early. We had to make a couple of phone calls to Luggage Free office staff to relay the problem and get the courier back out, which was all done very efficiently. Overall satisfied customers.
Luggage was picked up on time and…
Luggage was picked up on time and delivered safely to the hotel in Rome. Perfect service.
ON time delivery
ON time delivery - excellent customer service and answering the phones.
Great Customer Service
Great communication, answered all my questions. Everything handled efficiently. Luggage with wedding clothes arrived early. Have already recommended service to others.
Easy to bring my bags to a FedEx near…
Easy to bring my bags to a FedEx near me. You got the bags to my granddaughter in less than three days. I will use your service again.
You did exactly as you promised!
You did exactly as you promised!! Luggage was picked up & waiting for us at our hotel days later! Way to go!! Will definitely use again, thanks!
Shipment speed too slow; No delivery notification
Shipment speed too slow Luggage left at door without notice- text should be sent confirming delivery. Luggage was in front of door step for hours and could have been stolen!
Reply from Luggage Free2026-07-27
Barbara, Thank you for reviewing your recent Luggage Free shipment. Looking into the booking details, I can see ground service was selected for this booking, which carried a delivery commitment of July 21st. I'm glad to confirm your shipment actually arrived one day ahead of schedule, on July 20th, and both a delivery confirmation email and text were sent to the contact information on file at the time of delivery. I do apologize if there was any confusion during the booking, however, If a quicker transit time was needed, we do offer 3-Day, 2-Day, and Next Day delivery on this route. If you'd like to discuss this further, please text or call us at 212-453-1579, or email [email protected]. We'd be more than happy to address any remaining concerns, and ensure your satisfaction moving forward. Thank you for your feedback and for choosing Luggage Free.
Beware! Stressful Experience
I chose Luggage Free because it promised a stress-free travel experience. Unfortunately, my experience was anything but stress-free. My luggage was scheduled for pickup in Cannes, France on June 26. The pickup was missed. I was then given a confirmed replacement pickup window, which was also missed. Over the next several days, multiple additional pickup commitments came and went while my bag remained at the hotel. I was no longer in France and had to rely on my Apple AirTag to confirm that the luggage had never been collected. What frustrated me most was the lack of proactive communication. Each time a pickup was missed, I had to contact customer service myself. I was repeatedly told that tracking updates might be delayed, even though my AirTag showed the bag sitting in the same location. It took numerous chats, emails, and escalations before the issue was finally routed to DHL France and Luggage Free's international team. The bag was ultimately picked up on July 1 and delivered on July 7, but only after days of uncertainty and significant effort on my part while I was still traveling. Things can go wrong in logistics. My issue wasn't the delay itself. It was the repeated missed commitments, lack of communication, and the amount of customer intervention required to get basic action taken. Based on my experience, I would think carefully before relying on this service for time-sensitive travel.
Reply from Luggage Free2026-07-27
Mr. Manchee, Good morning, and thank you for taking the time to review your recent Luggage Free shipment. I sincerely apologize for the issues surrounding your pickup and the resulting delay to your scheduled delivery. I've also reviewed your interactions with our team, and I agree that the level of communication and follow-up you received did not reflect the standard we strive to provide. While unexpected logistics issues can occur, keeping our customers informed is something we can and should control. We appreciate you bringing this to our attention, and your feedback will be used to improve both our communication and service moving forward. While I understand it does not undo the inconvenience, I can confirm your shipment has been refunded in full to your original form of payment. If you'd like to discuss your experience further, please call or text us at 212-453-1579 or email [email protected]. We appreciate the opportunity to make this right and hope to restore your confidence in Luggage Free.
Solid delivery, below average communication
They are a solid company that does what they say, the delivery is fast and efficient. Setting it all up is rather easy. My only complaint is they do not give any notifications of the package being delivered or the delivery process. You have to track in manually on the website or use a third party tracker. Other than that they are a good service.
Luggage Free “Delivered”(pun intended)
Heard of this service from a well-traveled friend. I thought I’d try it because my travel involves multi cities multi transports. (Think trains, planes and automobiles). Visit their website and all you need is right there. I completed the online form and the instructional emails began. They informed me every step of the way. I received proper shipping label and on the pickup day, they gave me a window to be home and voila they came to my door and picked up my luggage ! I selected some dates and they received my luggage 3 days early ! Amazing. I’ll use Luggage Free again.
GREAT SERVICE!!!!
GREAT SERVICE!!!!! Have used it for 5 years!
It's Great!
It's Great! I've used this service a few times now and there's never been a problem. It's reliable, picked up and delivery on schedule. Best of all, when I needed to make a schedule change, the response was taken care of almost immediately.
On time delivery and no damage
On time delivery and no damage. Easy to use.
ShipGo
Luggage Forward
Ship Sticks
CruiseHub
Paylater Travel
Rockymountaingetaways
Enchanting Travels
Ship Skis