Luggage Free

I already did

I already did. It was great fast delivery easy process quick turnaround for questions. Very easy to communicate. Look forward to using your services again.

Very smooth and efficient

I've used Luggage Free over the years…

I've used Luggage Free over the years with good results. My luggage was not picked up on time this trip and a representative contacted me immediately and began tracking the mistake. My luggage was delivered as quickly as possible.

Fast service

You under-promissed and over-delivered

You under-promissed and over-delivered. Luggage arrived two days earlier! Thank you for the excellent service.

The whole process was done very well!

I was more than pleased with the…

I was more than pleased with the service I received with all my phone calls The staff was very accommodating, answered all my questions and answered all my concerns and my questions. They walked me through how to prepare to have my luggage picked up in detail. I would highly recommend them and use them again. The exciting part was a luggage got delivered exactly on that day I got a confirmation right away. What a relief when traveling abroad.

the rapid turnaround and the easiness…

the rapid turnaround and the easiness of it

TRUST Luggage free to make…Life easier

We have trusted Luggage free to make some of our travel easier and can't recommend them enough!

Being a first timer it was a great…

Being a first timer it was a great customer experience with strong service being responsive to all my questions

The 3 pieces of luggage got there in 3…

The 3 pieces of luggage got there in 3 days: from New York to a little hotel in Marina di Pietrasanta, near Lucca. Unbelievable service.

Though there was a delay with customs

Though there was a delay with customs, I very much appreciated the continued emails.

You were on time to pick it up and delivered the luggage It was easy and simple

It was so easy. They came in time picked up my luggage. It arrived without any damages. This company was great

I got the best customer service rep...Jonathan G!

I can't say enough about how happy I am about this service. From the minute I called it was clear that customer service was a high priority and I was lucky enough to get their best rep, Jonathan G! He quickly responded to my every question and concern. I also want to give a shout out to the young lady that helped me with my second shipment. I believe her name was Sophia (but not positive.) This is a great service and I will not only use it again but also tell my friends. Give Jonathan a raise!

On Time

Bags were picked up in the quoted time window and delivered in pristine condition when expected to be. What more could you want?

easy and on time

We’ve been using Luggage free for the…

We’ve been using Luggage free for the past four years and this year was the best experience. Using Fedex in Europe was much better than Dhl which we found to be rather unreliable for delivery.

This service is absolutely amazing

This service is absolutely amazing. As a senior, it makes travel much easier as neither I nor my husband can lift heavy items. This is truly a “concierge” experience. Thank you

Fantastic service and process

From my first phone call to Luggage Free and speaking to a human (!) and to subsequent calls to manage the process, I could not have been happier with the knowledge and professionalism the representatives. The process itself was easy and the pick up and delivery exactly as described. Fantastic!

Everything worked out perfectly and…

Everything worked out perfectly and efficiently.