Luggage Free

The customer service answered questions…

The customer service answered questions thoroughly and professionally, the website easy to use, the pick up just as promised, the delivery early. Exceeded expectations once again. Thanks

Consistently use them!

I've consistently used them since they started the company - the only way to travel. Stress free, arrives on time and no standing at baggage claim hoping your bags arrive.

Luggage free equals stress free

Luggage free was the ultimate stress free way to travel. They kept me posted on my bag’s journey so that I would have no worries about it reaching its destination on time. Great company.

Stayed on schedule

Poor Choice of Carriers

We thought the Luggage Free service was fine but the time it took to get our bags from Venice back to Michigan was unacceptable. We had AirTags in the bags so we could see that the problem was DHL. They were slow in picking up the bags and they sat in various DHL warehouses for days between each move. DHL just doesn't have the volume to offer acceptable service.

I would like in the future to have a…

I would like in the future to have a specific window time for both pick up and delivery

Have described problems to varied reps…

Have described problems to varied reps during the time (over 2 weeks) it took you to pick up and deliver our golf clubs! We have used you before and were very satisfied but this time your inefficiency cost us over $1000 in rentals etc. We are requesting that you refund our $640 payment and, if you do, we will use your services again. If not, we will switch to ShipSticks. Respectfully Ed Robinson

Everything went like clockwork

Everything went like clockwork. Perfect pick up and delivery. I didn’t need Customer Service, but I have used Customer Service in the past and they are terrific.

client made many switches and LF…

client made many switches and LF handled all with skill.

I will never use Luggage Free again

I will never use Luggage Free again. I paid over $600 to have 2 large trunks PICKED UP and shipped from California to New York with a pick up window between 12-4pm. My luggage was not picked up. At 4:15 I called the office. They said they’re probably late so wait another hour. I asked if they contacted the driver to make sure he was on his way and they said no they have no way of contacting him. I said I’m leaving town early the following morning and this had to be resolved tonight. They said call back in an hour if they didn’t come. They never came. I called back at 5:15 and the office was closed. No after hours number for emergencies. They said send an email, which I did but got no response in the next hour. So I took the luggage myself to a FedEx store an hour away. 2 hours later I received an email saying my luggage had been picked up and the issue resolved. I responded no it wasn’t picked up, I had to take it myself and should be refunded. A few days later I received a refund of $9, which was not only ridiculous but insulting. Then when my luggage arrived one of the trunks had a huge hole in it and a bag of electronics was missing, apparently having fallen out. Based on their initial response to their first incompetence, I didn’t bother reporting the second disaster. The initial person I spoke to told me to call back after hours purposefully so he wouldn’t have to deal with the issue. Unbelievable incompetence and disrespectful service. Never again.

This was my first time using luggage…

This was my first time using luggage free. Just before we left for our trip, I asked my sister how I was supposed to attach all the documents to my suitcase. She asked if I hadn’t received a welcome packet. I had to call twice to get one. The first person told me that I should go to the UPS store and get a label from them. The second person overnighted the packet to me. After that, everything was great—very easy to do, and I received my suitcase in a timely fashion.

Stress free travel

We sent our large suitcases home after a cruise and spent more time traveling with backpacks after the cruise. Knowing exactly when the luggage would be delivered to a friend back home was a relief. And being able to travel relatively luggage free for the rest of our trip mostly on trains was great. The only stressful moment was a slight mix up on pickup time. Other than that, communication was good.

Good customer service orientation.

Shipping large suitcase to our vacation destination abroad. Very reliable pickup and delivery service.

The actual pickup and delivery were…

The actual pickup and delivery were great but communication and procedures in advance were confusing and concerning when you have to leave the boat and catch an early flight. It all worked out in the end and we were thankful for that.