I use your company all the time…
I use your company all the time whenever I need luggage sent head of a trip! You guys are efficient and best of all, easy to reach! Always a human voice at the other end...
Luggage Free is a specialty service offering travelers the ability to ship luggage ahead to any destination worldwide, allowing them the ability to avoid the inconvenience of carrying, checking and claiming luggage – even going through customs.Our luggage shipping service is guaranteed, allowing the traveler to avoid unnecessary aggravation and save time – safely and in style.
Written by the business, not verified by us.Luggage Free (luggagefree.com) has a 4.7 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the completely seamless booking process, noting that personal belongings are picked up right on schedule and delivered safely ahead of time. Consumers deeply appreciate the clear instructions and incredibly helpful assistance provided by knowledgeable customer service representatives throughout their entire journeys. However, some reviewers were not happy with item conditions, mentioning unfortunate instances of physical damage, broken components, or missing parts upon final delivery. A few other people also felt that occasional communication gaps occurred, such as a lack of timely delivery updates, delayed notifications, or missed pickup windows.
Auto-generated from all reviews of this business. For reference only.I use your company all the time whenever I need luggage sent head of a trip! You guys are efficient and best of all, easy to reach! Always a human voice at the other end...
Easy to reserve Prompt pick up and return Easy to make adjustments Your agents are always knowledgeable and courteous Prompt delivery as promised and no problem in the delivery process.
Easy drop off at my Fedex office. Arrived at destination in 3 days
Luggage Free uses FedEx for transport. The driver arrived in the early part of the scheduling window, and our suitcase arrived on the morning of the first day of the two-day delivery window.
Pick up was on time, handled with care and delivery to our ship was perfect, as was the return delivery to our home. No damage to the luggage at all.
All went well pickup and delivery Thank you Michael Berr
Needed some warning that delivery in both directions would be longer than previously experienced with Luggage Free especially on return of luggage from Europe to US.
My golf clubs were delivered to my hotel in Scotland within 3 days. The shipment home was also very efficient and they were delivered back home quickly. Great service and easy process.
Seamless service and bags arrived overseas quickly. Wonderful company. Everything first class and efficient.
I was traveling to Nevada, staying in a hotel, and getting some packing & moving done. I ended up with 2 very heavy full size suitcases bedsides my carryon. I knew I couldn’t easily handle them. I remembered I had used luggage free several years ago AND I had a coupon code. I called, arranged for pickup, and was delighted that they shipped labels quickly and picked up my bags
So far service has been amazing! I will definitely review again once we get the luggage but everyone I have worked with has been great!
Easy to work with, On time!
The Friday pick up didn't work out but you made up for and upgraded by delivery which was there when I got home. Thanks
Clear instructions for preparation of bags. On time pick up and delivery. Excellent tracking.
Luggage arrived way on time always, would gladly recommend your company to all people
Smooth pick up, delivered better than expected.
I got my luggage quickly and the process was easy!
It could not have been a smoother experience than what we had. Our bags were picked up on Wednesday and arrived in Canada 2 days later, a week before their expected arrival date. Luggage Free kept us I for,Ed every step of the way including tracking of our bags.i would highly recommend this service to all our clients! Laurie Shuss
Luggage was picked up at the terminal on time, delivered on time, and was secured by the service, even though there was no lock on the luggage.
194 reviews matching