Luggage Free

Barbara, Thank you for reviewing your recent Luggage Free shipment. Looking into the booking details, I can see ground service was selected for this booking, which carried a delivery commitment of July 21st. I'm glad to confirm your shipment actually arrived one day ahead of schedule, on July 20th, and both a delivery confirmation email and text were sent to the contact information on file at the time of delivery. I do apologize if there was any confusion during the booking, however, If a quicker transit time was needed, we do offer 3-Day, 2-Day, and Next Day delivery on this route. If you'd like to discuss this further, please text or call us at 212-453-1579, or email [email protected]. We'd be more than happy to address any remaining concerns, and ensure your satisfaction moving forward. Thank you for your feedback and for choosing Luggage Free.

Mr. Manchee, Good morning, and thank you for taking the time to review your recent Luggage Free shipment. I sincerely apologize for the issues surrounding your pickup and the resulting delay to your scheduled delivery. I've also reviewed your interactions with our team, and I agree that the level of communication and follow-up you received did not reflect the standard we strive to provide. While unexpected logistics issues can occur, keeping our customers informed is something we can and should control. We appreciate you bringing this to our attention, and your feedback will be used to improve both our communication and service moving forward. While I understand it does not undo the inconvenience, I can confirm your shipment has been refunded in full to your original form of payment. If you'd like to discuss your experience further, please call or text us at 212-453-1579 or email [email protected]. We appreciate the opportunity to make this right and hope to restore your confidence in Luggage Free.