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旅游度假

Luggage Free

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194 条评价

4.7194 条评价
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关于 Luggage Free

数据更新
网站
luggagefree.com
分类
旅游度假
所在地
美国
状态
待认证
近 12 个月
194 条评价
差评回复率
100%(11/11 条)
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商家自述

Luggage Free 是一家专业服务机构,为旅客提供将行李提前运送到全球任何目的地的服务,让他们能够避免携带、托运和领取行李的麻烦——甚至包括海关手续。我们的行李托运服务有保障,让旅客避免不必要的烦恼并节省时间——安全又体面。

以上内容由商家自行提供,未经平台核实。

Luggage Free靠谱吗?

Luggage Free(luggagefree.com)在 OK.one 的综合评分为 4.7 分(满分 5 分),基于本站收录的 194 条用户评价,属于旅游度假分类,口碑优秀。好评高度一致,92% 的评价为 4 星及以上;商家回复了 100% 的差评;评价主要围绕客户服务、使用体验、产品。数据最后更新于 2026-09-05。

评价综述

AI 生成

绝大多数消费者对这家公司体验很好。顾客经常称赞预订流程完全顺畅,提到个人物品都能按时取件、提前安全送达。消费者非常感激客服代表在整个行程中提供的清晰指引和极其有帮助的协助。 不过,有些消费者对物品状况不太满意,提到了一些令人遗憾的情况,比如最终送达时物品有物理损坏、零件破损或部件缺失。还有一些人表示偶尔会出现沟通不畅的问题,比如缺少及时的配送更新、通知延迟或错过取件时间。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

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William Goldberg · 写过 6 条评价 · 已认证 · 体验于 2026-06-04 ·

行李被提取并交付…

行李准时提货送达,我们在纽约的酒店提货并准时送达给我们一流的服务

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Charles Clemens · 写过 4 条评价 · 体验于 2026-06-05 ·

任何公司中最好的客户服务......

我接触过的所有公司中最好的客户服务。把手放下。这是一个昂贵的利基市场/公司。但这就是你所付出的代价。

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Judith Beach · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·

迅速的

及时,有礼貌。简单的指示。

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Nina Dejong · 写过 2 条评价 · 已认证 · 体验于 2026-05-30 ·

超级容易使用,交付也超级……

超级容易使用,交货速度超级快

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customer · 写过 2 条评价 · 已认证 · 体验于 2026-05-27 ·

这是一项很棒的服务

这是一项非常棒的服务!他们能够在我下订单的当天和我要求的一小时内从我的酒店领取我的行李,并使用联邦快递将其安全运送到我家。提供良好的沟通和跟踪。 唯一的问题是,我要求的服务将带来印刷标签(因为我选择了一小时服务),但他们没有,但这可能是因为我的收集时间非常接近我的订单时间。 总的来说我强烈推荐。谢谢你!

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customer · 写过 3 条评价 · 已认证 · 体验于 2026-05-27 ·

手提箱到达时浑身是泥,所有的东西......

手提箱到达时沾满泥泞,里面的东西都是湿的

Luggage Free 回复2026-05-29

Ms. Coleman, Good morning, and thank you for reviewing your recent Ship Sticks shipment. We are very pleased to see your 2-piece shipment was delivered ahead of schedule to your destination. However, we do regret to hear about the condition of your bags upon delivery. Receiving your equipment dirty is by no means typical, and we apologize for this inconvenience. Rest assured, we have you covered. All Luggage Free luggage shipments include $500 of complimentary insurance, with the option to add additional coverage up to $10,000 for a nominal fee. This insurance protects your shipment against damage or loss. In this instance, it does not appear our team has been previously notified of this matter. Therefore, a member of our Claims Team will be reaching out to you today to gather the necessary information to file a claim so we can work toward reimbursing you for the damage. We appreciate your time and look forward to speaking with you soon to ensure you are properly compensated for this matter. Thank you for choosing Luggage Free!

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Elise B · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·

很棒的服务…

当行李箱被拿起和交付时,我们知道及时的答复和信心

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Patricia Aube · 写过 9 条评价 · 已认证 · 体验于 2026-05-22 ·

轻松预订流程

轻松的预订流程、出色的客服代表和(始终)完美的行李运输服务!

很棒的经历!

这是我们第一次使用 Luggage Free,但这不会是我们最后一次!整个过程的每个环节都非常专业和彻底,让我们真正感受到安全和可靠。我们的行李在预计出发和返回之前到达。这个过程是无缝的,我们喜欢在此过程中获得更新。它肯定会让您的个人财产的移交变得更加容易!

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Steve Stovall · 写过 2 条评价 · 已认证 · 体验于 2026-05-22 ·

很好的换向。

很好的换向。 准时到达。

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Jacki Bowers · 写过 1 条评价 · 已认证 · 体验于 2026-05-21 ·

轮子坏了,拉链被剪断了。

Luggage Free 回复2026-05-27

Jacki, Good morning, and thank you for reviewing your recent Luggage Free shipment. We are very pleased to see your shipment was delivered ahead of schedule to your destination. However, we do regret to hear about the damage to your luggage bag upon delivery. Receiving your equipment with damage is by no means typical, and we apologize for this inconvenience. Rest assured, we have you covered. All Luggage Free luggage shipments include $500 of complimentary insurance, with the option to add additional coverage up to $7,500 for a nominal fee. This insurance protects your shipment against damage or loss. In this instance, it does not appear our team has been previously notified of this matter. Therefore, a member of our Claims Team will be reaching out to you today to gather the necessary information to file a claim so we can work toward reimbursing you for the damage. We appreciate your time and look forward to speaking with you soon to ensure you are properly compensated for this matter. Thank you for choosing Luggage Free!

T
Thomas · 写过 2 条评价 · 已认证 · 体验于 2026-05-12 ·

使满意!

行李标签如期到达。 行李已按承诺领取并交付

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chrissy croonquist · 写过 2 条评价 · 已认证 · 体验于 2026-05-20 ·

喜欢快速交货,但行李箱损坏毁了体验

喜欢快速交货、简单的说明、一致的跟踪更新,但我的行李箱到家时已损坏

Luggage Free 回复2026-05-27

Chrissy, Good morning, and thank you for reviewing your recent Luggage Free shipment. We are very pleased to see your shipment was delivered ahead of schedule to your destination. However, we do regret to hear about the damage to your suitcase upon delivery. Receiving your equipment with damage is by no means typical, and we apologize for this inconvenience. Rest assured, we have you covered. All Luggage Free luggage shipments include $500 of complimentary insurance, with the option to add additional coverage up to $7,500 for a nominal fee. This insurance protects your shipment against damage or loss. In this instance, it does not appear our team has been previously notified of this matter. Therefore, a member of our Claims Team will be reaching out to you today to gather the necessary information to file a claim so we can work toward reimbursing you for the damage. We appreciate your time and look forward to speaking with you soon to ensure you are properly compensated for this matter. Thank you for choosing Luggage Free!

J
JERI DAVIS · 写过 1 条评价 · 已认证 · 体验于 2026-05-21 ·

行李免费绝对是最好的……

Luggage Free 绝对是我接触过的最好的公司。 我已经使用他们的服务好几年了,我永远不会使用其他人的服务。 他们准时取货并准时交货。

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SE · 写过 3 条评价 · 已认证 · 体验于 2026-05-14 ·

路线有点复杂,但全部…

路线有点复杂,但从安排到交付一切都很顺利!

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NATHAN · 写过 3 条评价 · 已认证 · 体验于 2026-05-14 ·

按承诺交付

按承诺交付。有礼貌、乐于助人的员工。

M
Margo Thompson · 写过 2 条评价 · 已认证 · 体验于 2026-05-19 ·

简单又容易

简单又简单!很棒的客户服务!

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Paul Schilt · 写过 2 条评价 · 已认证 · 体验于 2026-05-15 ·

取货和送货都很棒

取货和送货都很棒。一切都完好无损地到达我们家。

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Wayne · 写过 1 条评价 · 已认证 · 体验于 2026-05-16 ·

易于排列,标签需要改进

易于安排、提货和按时交付。 但应查看运输标签说明,以澄清哪些是针对当地快递司机的,因为描述的步骤与页面上的信息相冲突。 还应提供标签。我在离开美国之前在 UPS 商店找到了一些,但很容易提前发送给客户。

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