I will never use Luggage Free again
I will never use Luggage Free again. I paid over $600 to have 2 large trunks PICKED UP and shipped from California to New York with a pick up window between 12-4pm. My luggage was not picked up. At 4:15 I called the office. They said they’re probably late so wait another hour. I asked if they contacted the driver to make sure he was on his way and they said no they have no way of contacting him. I said I’m leaving town early the following morning and this had to be resolved tonight. They said call back in an hour if they didn’t come. They never came. I called back at 5:15 and the office was closed. No after hours number for emergencies. They said send an email, which I did but got no response in the next hour. So I took the luggage myself to a FedEx store an hour away. 2 hours later I received an email saying my luggage had been picked up and the issue resolved. I responded no it wasn’t picked up, I had to take it myself and should be refunded. A few days later I received a refund of $9, which was not only ridiculous but insulting. Then when my luggage arrived one of the trunks had a huge hole in it and a bag of electronics was missing, apparently having fallen out. Based on their initial response to their first incompetence, I didn’t bother reporting the second disaster. The initial person I spoke to told me to call back after hours purposefully so he wouldn’t have to deal with the issue. Unbelievable incompetence and disrespectful service. Never again.