First time user.
This was the first time I’ve used Luggage Free. So there was a learning curve for me. Your phone number was only on my receipt email. On every other email, except the Reminder email that came a day before pickup, there was no contact phone number. Which caused some frustration when I needed to contact you. I feel that your Reminder email should be sent a few days before pickup. Not the day before. The closer it got to my pickup day and not hearing from you. The more nervous I became. It caused me to contact you about about my pickup. Which would of been unnecessary if I had received the pickup email earlier You were more expensive than Luggage Forward. Which I have used before. That could be a factor for me the next time I ship my bags. I didn’t mind paying the extra $100 for you to do my paperwork on the pickup. I thought that was a nice feature. Pick up of my luggage by your agent in Rome and the delivery back to my home was excellent. All things being equal. I would definitely use your service again.