Delayed purchase delivery personalized product
I placed an order for three personalised shirts on 4 June 2026, with an expected delivery date of 15 June 2026. Today, 15 June 2026, I received an email informing me that my order has been delayed, with no clear explanation or updated delivery date. These shirts are for my son's 18th birthday party, which will take place on Friday, 19 June 2026. Because they are personalised, they are very important for this special occasion, and I need them to arrive no later than Thursday, 18 June. Order number: C01588732313. What makes the situation even more frustrating is that it is impossible to contact Nike by phone. There seems to be no proper customer service available, only an AI chat providing automated responses that do not properly address the issue. As a customer, I expect to be able to speak to a real person when there is a problem with my order. I am extremely disappointed with the lack of communication and support. I would appreciate an urgent update and for every effort to be made to ensure that my order is delivered before the event.