Disaster from start to finish
Disaster from start to finish. I ordered and was then quoted a shipping time of several weeks. I immediately (within minutes) then attempted to cancel my order because I wasn’t going to have my new phone go unprotected for weeks. I received an email back telling me they couldn’t cancel my order and I would have to start a return when I received it. It then took an additional week to ship, so confused why they couldn’t cancel it. Upon receiving the product I immediately initiated a return. The process was awful and had to all be done over email which took days each time to get a response. I then had to pay my own return shipping for the order I had requested to cancel a week before they shipped it. Once it was delivered to them it took 10 days for them to acknowledge it had been delivered. Then they finally issued a refund only after I followed up in customer service. Then they refunded $5 less than I had actually paid. Start to finish, I paid $5 for have it shipped to me, $10 to ship it back, and then got shorted $5 on the return. Paid $20 I’ll never see again for a case I never even opened and requested to cancel within seconds of ordering it. Absolute disaster of a company.