Not too happy at all with the customer service
Not too happy at all with the customer service I (my wife) received from store 1637, Oshawa Centre, Ontario location... the glasses my wife was supplied with were purchased Oct.8/25, at 1st appeared to be fine, the build quality was not the issue. The lenses supplied were developed according to my optometrists prescription, after wearing the glasses for approx 2 weeks she began to sense the distance focus was off. Because we were not in our home area she had to wait (10 weeks after the date I purchased them) until we did return home to go back to the dispensary to let the manager there know there was an issue with the lenses. At that visit she was told they would do Nothing about rechecking the lenses against the supplied prescription & she would have make another appointment with my optometrist to have her eyes rechecked...What?!.....why would we need to have her eyes rechecked after only 10 weeks! They refused to do anything at all....reluctantly she did as she was ordered to do.....she had to wait until Jan.2/26 to get a new appointment.....THAT was pushed to Jan.8/26.....had her eyes retested (at MY cost)...the resulting prescription was identical to the 1st......went back to Lenscrafters with the new prescription & was promptly told *you waited too long*...we won't replace the lenses unless YOU pay for a new set......what the hell is this??...the glasses are only 3 months old...this company does NOT stand behind their so-called workmanship warranty at all. I personally do NOT recommend them to any individuals needing glasses if this is the way they treat new customers. Disgusting customer service. *footnote*....Lenscrafter reply here directions got me nowhere....I had already (Jan. 12/26) followed the online customer service directions...the back & forth email messages outcome was the store location ultimately has final say on what they will honour, NOT the parent company.......in this case they won't do anything at all to replace the lenses unless we pay for new ones....bloody maddening *here is the transaction # so You can look into this...& You can call me......102255....receipt # 1137366...sales order #1071018411637.....if you're serious about your warranty I hope to hear from you