Previously good experience
I have had two tablets and a phone before and been pleased with them but I recently ordered a new redmi note 13 5g which would not switch on even after putting on charge, I contacted Xiaomi who sent me a return envelope. Unfortunately they use an outside company who have to inspect the phone and send a report before I get a replacement, this of course takes time which is annoying when the fault is obvious in a brand new phone which had never switched on. Customer support were polite and helpful but unbending