A Host's Nightmare: Unresolved Payments and Poor ServiceI’ve been a host on DriveLah
I’ve been a host on DriveLah, and while the initial experience was smooth, my decision to enroll in their Rental Management Service (RMS) from 25 June 2024 to 12 August 2024 has been deeply regrettable. The service, where DriveLah manages the car on your behalf for a commission, turned into an endless ordeal. Out of 24 trips during this period, I’ve only been paid for 19 trips. For even this partial payment, I had to follow up repeatedly, wasting significant time and effort. When I highlighted the missing payments, I was redirected from one person to another for an extended period, with no one taking ownership of the issue. The team initially denied the existence of the remaining trips and demanded proof. Thankfully, I had screenshots of the RMS(Rental Management Service) listings and mileage-based cost calculations to substantiate my claim. When faced with undeniable evidence, their explanation shifted to a “software error”—a convenient excuse that fails to justify their lack of professionalism. Despite ongoing discussions, they assigned a new RMS manager to handle my case, but as of December 2025, no resolution has been provided. To escalate the matter, I requested a video call with the RMS manager(Vignesh), Lai (the customer service manager), and myself to address and resolve the issue. This request has been outright ignored. Lai remains consistently unavailable, and promised callbacks never happen. Vignesh kept giving lame excuses and justifications To this day, I am owed approximately SGD 700. DriveLah’s unprofessional handling of payments, failure to communicate effectively, and lack of accountability have caused immense frustration. Their approach feels less like a mistake and more like deliberate negligence. If you’re considering trusting DriveLah with your vehicle, think twice. My experience highlights significant issues with their payment process, lack of accountability, and poor customer support. Proceed with caution.