⭐☆☆☆☆
⭐☆☆☆☆ ⭐☆☆☆☆ ⭐☆☆☆☆ Extremely disappointing experience with Wow Angel. I ordered hair extensions costing £173 and my order arrived with what I believed to be a bundle missing. I personally opened the package and only received one bundle, despite paying for a complete set. When I contacted customer service, instead of my concern being accepted, I was repeatedly asked to prove that the missing bundle was not included. The company relied on the parcel weight and DHL delivery information as evidence that both bundles were shipped, however parcel weight alone does not confirm what was inside the package at the exact point I received and opened it. I also had concerns regarding the quality of the hair I received. The hair did not meet my expectations for the price paid, and I raised concerns about whether the product matched the description advertised. The company offered a burn test method, but my concerns were based on my own experience with the product. During the resolution process, I was offered a replacement bundle, but I declined as I was unhappy with the product overall and did not want a replacement. I was then offered a partial refund, which I accepted to bring the matter to a close, although I still felt the resolution did not fully reflect my experience. I also found it disappointing that updating my review was discussed during the resolution process. Reviews should be based on genuine customer experiences, not used as part of negotiations. Although the company eventually provided a partial refund, the overall experience — from receiving an incomplete order, having my concerns questioned, and the difficulty resolving the issue — left me very dissatisfied. This review reflects my honest personal experience, and I would advise customers to consider this before ordering. UPDATE: ⭐☆☆☆☆ Updated review following the company’s response. I feel it is important to clarify the situation after seeing the response Wow Angel provided regarding my review. I ordered hair extensions costing £173. My issue was that when I personally opened the package, I received one bundle when I believed I had paid for and expected two bundles. I contacted the company immediately to try and resolve the matter. The company relied on parcel weight and DHL records as evidence that the full order was shipped. However, weight records do not show what I personally received when I opened the package. I remained consistent throughout the conversation about what was inside the parcel. I would also like to address the claim that I “stopped replying” after receiving the refund. This is not accurate. I replied to their emails and have evidence of my responses being sent on the same day. Throughout the process, I attempted to resolve this directly. A replacement was offered, which I declined because I was also unhappy with the quality of the hair I received and did not want a replacement. A partial refund was eventually agreed as a way to close the matter, but accepting a resolution does not mean that my original concerns did not exist. I also found it concerning that changing/updating my review was discussed during the resolution process. Reviews should reflect genuine customer experiences, not be dependent on whether a customer accepts a company’s proposed solution. This review is based on my personal experience, the product I received, and the customer service process I went through. I have kept evidence of the communication throughout and stand by my review. ⭐☆☆☆☆ Updating my review following the company’s response. I attempted to resolve this matter directly with Wow Angel after my order did not match what I believed I had purchased. Although we eventually reached a partial refund agreement, the overall customer service experience remained disappointing. During the process, my account of what I received was repeatedly questioned, I was asked about updating my review as part of the discussions, and after the matter concluded I was referred to as a “malicious buyer” in an email from the company. I have retained the email correspondence relating to this matter. My review is based on my genuine experience with the order, the product, and the customer service I received.