Great drone, excellent customer service!
I purchased a Potensic Atom in February 2024 after doing quite a bit of research. I thought the drone compared well with the comparable dji mini drones at a better price (I purchased a fly-more package on discount). I just wanted to get my feet wet with the world of camera drones and see if it was something I would actually use, so it was the right choice for me. I enjoyed the drone for about 9 months and was impressed with its capabilities. The video stabilization is very good, and the camera performs well, although it does suffer quite a bit in low light. The controller range is sufficient to reach out to the point where you will need to turn around due to battery, which is maybe 2-3 miles away. Unfortunately, about 9 months after my purchase, I was flying the drone over a large body of water when an issue occurred with the battery, and the drone lost power, crashing into the water. Obviously this was disappointing and frustrating, but I decided to contact Potensic support to see if they would help me out. They requested the flight log, which is transmitted from the drone back to your phone every time you fly, so they could review what happened. About a day after sending the log to them, they said they had reviewed it and determined the crash was due to an unexpected issue with the battery. They offered to send me a replacement drone and battery as a result. I think it says a lot that they both have a system in place to investigate issues like these and that they took the issue seriously, quickly offering a resolution. This is the only issue I've had with the drone, and while it was a major one, I was impressed with Potensic taking responsibility and offering to make things right. Looking forward to much more enjoyment from this wonderful little drone!