Beautiful products but POOR QUALITY CONTROL
Products are beautiful and the cosmetics seem to be good quality. However, their quality control is lacking. One of the items that I purchased was a lip balm that is meant to look like a watch with a dangling charm. The packing for that charm looked trampled on with holes on the packaging. The condition is so bad, it wouldn't pass a bargain bin. It was inexcusable! This was meant to be a gift. How can they ship something that obviously damaged? I purchased the additional "worry-free" guarantee, but the rules for a refund or replacement ONLY covers items that are completely unusable. Because the damage was on the packaging and not on the product, it's not covered. So in other words, even if you pay full price for an item that looks trampled on, nothing can be done as long as the item itself is usable. For a company that seems to pride itself on its packaging, this is such a disappointment. The rest of the products are perfectly fine and maybe I was just unlucky, but this shouldn't have happened.