Absolutely unacceptable experience
Absolutely unacceptable experience. We booked train tickets from Bergen to Oslo through Ninja and were charged $1,450, only to later discover that the actual cost of the tickets was around $700. They added a markup of more than 50% without providing any meaningful additional value or making this cost difference clear. We only found out because we needed to change our tickets and contacted the train company directly. They showed us the actual ticket prices, revealing the huge price discrepancy. What makes this even worse is that Ninja offers no reasonable refund or compensation policy. This is an unacceptable way to treat customers who trust an intermediary to provide a service. An intermediary should add value, not exploit consumers by charging excessive hidden margins. I strongly recommend checking prices directly with the train operator before booking through Ninja.