Complaint Against Jason and Brilliant POS for Unprofessional Behavior and False Claims
Complaint About Jason’s Unprofessionalism and False Claims As a small business owner, I depend on reliable partnerships, which is why my experience with Jason from Brilliant POS was so appalling. During a recent call to inquire about merchant services, Jason was dismissive, rude, and unprofessional from the start. He falsely claimed that my business was on a “list” that prevented it from being eligible for their services. When I asked for clarification, Jason offered no explanation and maintained a condescending tone throughout the call. His lack of professionalism was shocking, especially for someone tasked with assisting customers. Even worse, his claim turned out to be completely false. After ending the call, I contacted another provider who approved my business and shipped the necessary equipment within days—proving Jason’s statement was nothing more than a fabrication. This delay caused unnecessary stress and wasted valuable time, hindering my ability to focus on growing my business. Jason’s attitude and dishonesty suggest either incompetence or a complete lack of care for his role and the customers he’s supposed to serve. I’ve since filed a formal complaint with Brilliant POS, as this level of unprofessionalism reflects poorly on the company as a whole. I will also be sharing this experience on social media and with the Better Business Bureau to ensure other business owners are aware of the risks of working with this company.