Replacements & Refunds Non-Existent
Ordered in April 2024 for a new condo I am living in with unique filter sizes. Bought a pack of 4, shipped and when arrived all the wrong size. Told to donate them, which I went extremely out of the way to do, and I had to email a photo of the wrong filters to their customer service team. Then they sent me another pack of 4, this time only 3 were the correct size? The 4th filter was the wrong size, I contacted customer service and they again made me send a photo that one of them was the incorrect size and told me to donate the one I could not use. Told me a replacement was on the way, never came. Didn't think much of it because I had 3 to use before I needed to use the 4th. When I needed the 4th finally, contacted them that they never sent it and they hit me with "this is beyond our 90-day policy" there is nothing we can do at this point. Then they tried to sell me a subscription, who would subscribe when none of their orders have been correct thus far. Chat-bot and phone communication operated with an impolite tone, condescending when I did my part and they failed as a company to the right thing. The supervisors it was escalated to denied my request to fulfill the order correctly since it was outside of the 90 days. Won't be trusting them as a business due to this experience.