Confident and knowledgeable representative…
I called yesterday about some questions about my my first bottle of Trizepitide after taking Semaglutide. There was some confusion because I got some different syringes and a vile that was new to me. When I called the first time it was 45 minutes on the phone and I still had to talk to customer care. I was informed that I was sent the wrong bottle or vile. Yesterday was my shot day and I waited all day to hear back from somebody and did not hear back from them. I missed a phone call this morning because I was at an appointment and I received an email with some explanation but nothing telling me that I had the correct vile. After I’ve been told I have the wrong vile, I need confident and knowledgeable people to address that issue. So I called back today and spoke to Claire Leigh Palmer. I explained to Claire what the problem was and she provided a very confident answer to me which made me feel assured. I didn’t need to speak to the nurse because she explained to me that I did have the right vile and that was the main thing I needed to know. She was kind, patient with me and my questions, and the most important confident and knowledgeable and could answer my questions without having to put me on hold three or four times. She assured me that what I had was accurate and that I needed to inject 50 units ongoing. My conversation with her took about 10 minutes. I’ve spoken to Claire before I believe, and she is very thorough.