stay away
I would urge potential customers to exercise caution when purchasing ELEHEAR hearing aids. Prior to purchasing ELEHEAR devices, I used a pair of Phonak hearing aids for more than five years without any significant issues until a speaker wire eventually broke. Rather than spending approximately $6,000 on a replacement set, I decided to try the Adult ELEHEAR Beyond OTC Hearing Aids. While they are not comparable in quality or performance to my previous hearing aids, they initially worked well and I was generally satisfied with my purchase. Unfortunately, less than four months after purchasing them, one of the hearing aids began producing constant static and became unusable. When I contacted ELEHEAR customer service, I was informed that I was beyond the company’s trial period. It appears that the company offers only a 45-day trial period and does not provide a meaningful warranty for defects occurring shortly after purchase. After several communications, ELEHEAR agreed to replace the defective unit, but only if I paid an additional $25 shipping fee. While I disagreed with this requirement, I paid the fee in hopes of resolving the issue quickly. I was then provided with a tracking number, which showed the package being picked up but never progressing beyond that point. After waiting more than a week without receiving the replacement, I contacted the company again. ELEHEAR agreed to send another replacement, but I still have not received it. As a result, I have now gone weeks without a functioning hearing aid. This situation has created significant hardship. Hearing aids are not a luxury item; they are essential medical devices. Being without one affects not only my ability to perform my job effectively but also creates legitimate health and safety concerns. Given the importance of these devices, I expected the company to treat the matter with far greater urgency and concern for its customer. Due to the defective product, the additional costs I incurred, and the extended period without a functioning hearing aid, I believe I am entitled to a full refund of my original purchase price as well as reimbursement for the additional shipping fee and a set of their top of the line hearing aids. I am extremely disappointed by the lack of support and accountability demonstrated throughout this process. Based on my experience, I cannot recommend ELEHEAR products or customer service.