Exceptional Customer Service
I gotta say... I am REALLY surprised by the poor reviews here. I ordered the Wild Hare Leather Accent Cold Weather Shooting Jacket for him for Christmas. My father is notoriously difficult to buy gifts for - if he wants something, he buys its for himself but he doesn't want much, so I was pretty excited about this find. It was reported delivered, yet was nowhere to be found. I contacted Midway about the missing package and they replied within 24hrs, requesting I wait 2 days to see if it got delivered and if it didn't, they would send a replacement or refund. Two days later, no jacket. Midway offered to air ship it to me so it would arrive by Christmas (the original package eventually showed up the next day as it was delivered to the wrong house and I will send back the replacement). There were no issues, no rudeness, no negativity whatsoever. They didn't make me jump through hoops or doubt what I was telling them. This was some of the most exceptional customer service I have EVER experienced. I spoke with a Robbie and Jasmine who were both kind, courteous and professional. The jacket arrived before Christmas and my Dad was THRILLED with his new shooting apparel. So not only was the website user friendly, good discounts, and reasonable pricing (less expensive than Amazon), but the Customer Service was above and beyond and the products were high quality. I will absolutely be giving MidwayUSA more of my business based off this awesome experience.